MEGA - WALKIN DRIVE - 22nd May - Order Management - US SHIFTS

2 weeks ago

Noida, Uttar Pradesh, India HCLTech Full time

Job Description

HCL is hiring for Order Management role ,

Interested candidate may Walkin on below address.

Address - A8-9 Sector 60, Noida HCL Tech

Designation – Senior Analyst ,(4 to 6 Years) & Associate Manager (7+ Years with Team handling experience)

Work Location- Noida & Gurgaon

Shifts – US

Cabs – Yes- Chargeable

Hike – As per Market Standards

Please note People Management Experience is required for AM role

Contact Person – Preeti/Vineeta

Time– 11:00 AM to 4:00 PM

Date – 22nd May 2024

Please carry two copies of resume.

Please do not carry Pen drive or Laptops or any gadget apart from your phone.

Graduation is must, Order management experience Must

Job Summary:

Organization Segment:

Order Entry, Order Validation, Managed Services - All Products

Business Group/Unit:

Order Management

Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Job Role: Order Management

Background - . Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, , Sales Order Management, Order Fulfilment, Supply Chain, SCM, Order processing.

Scope: The responsibility of the QuickStart agent will be to support all quoting activities within the order to cash platform, as it pertains to the Verizon Enterprise Solutions quoting, contracting, ordering processes, and for all product and services.

Responsibilities include:

  • Order verification (OVC) and Order Entry
  • Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
  • Validate technical/site
  • Data gathering and order verification with the customer to include:
  • Customer name and technical and site contacts, site readiness
  • Products ordered, product intervals and customer delivery date requirements
  • Review order status communication plan
  • Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
  • Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
  • Reserve the appropriate telephone numbers (VOIP Orders)
  • Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
  • Update and complete order information
  • Submit order to provisioning
  • Fallout / Exception Order Management:
  • Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
  • Escalate to supplier organizations on orders requiring action
  • Confirm that all pre-work activities related to activation are complete
  • Coordinate test and install
  • Scheduling activation
  • Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
  • Provide senior level support for escalated orders, high visibility clients, and high revenue orders
  • Responsible to update the price impacting quotes for change orders
  • Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
  • Provide vendor partner oversight
  • Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
  • Ensure order completion
  • Validate order sent to billing

Skills and Qualifications

  • General knowledge of Telecommunications, Networking Technologies, and Solutions
  • SFDC tool & processes knowledge
  • Must have the ability to deliver written and verbal messages with customers
  • Requires critical thinking in the decision-making process
  • Overall technical aptitude and forward thinking
  • Must be English literate and numerate
  • Strong customer service focus with drive to deliver a world-class customer experience
  • Clear confident communicator with strong written and verbal presentation skills
  • Ability to work on own initiative with minimal supervision and also as part of a wider project/team
  • Perform well under pressure to meet deadlines
  • High attention to detail, data accuracy and quality of input
  • 5+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
  • Problem management skills and strong analytical skills

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us – HCL DPO

·We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees

·Our company is extremely diverse with 165 nationalities represented

·We offer the opportunity to work with colleagues across the globe

·We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

·We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark

·We offer comprehensive benefits for all employees

·We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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