Hiring for Semi Voice

1 week ago

Bengaluru, Karnataka, India Infosys BPM Full time
Infosys BPM is hiring for Semi voice - Order Management for Bangalore Location

JOB DESCRIPTION:

Job Location:
BangaloreQualification: Any Graduates (15 years Graduation)

Shifts:
Rotational shiftExperience: 1-3 YearsRole: Senior Process Executive

Notice Period:
Immediate or 7 Days

Roles & Responsibilities:

  • Processing of Transactions received from the customers, partners etc.
Handling of partners calls/chats and provide resolutions for their queries raisedEnsuring requests are handled well within the SLAs agreed and with utmost qualityEngage customer, understand their needs and translate this need to client's work requirement, and set proper expectations about delivery timeMaintain ownership and accountability of requestsCollaborate with cross-functional teams for successful customer outcomes

Required Skill Set:
Graduate/ Postgraduate in Arts/Commerce1-2 years of experience in Quote to Cash Domain

Professional Competencies:
Client Centricity and

Metric Management:
Exhibits Working knowledge of complaint handling procedures adequate to understand when to escalate matters and to whom.

Shows basic awareness of client business and key processes to relate own area of work to client outcomesQuality, Knowledge management:
Shows Awareness and usage of Standard operating procedure and updates management.

Basic understanding of Audit plansSLAs and performance management:
Demonstrates basic understanding of data elements (Transactional level details, SLA parameters at the individual level)

Behavioral Competencies:
Customer Orientation: Seeks to understand customer needs and builds credibility. Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly positioning in enforcing business rules that must be followed and offering alternative solutions where appropriate

High impact communication:
Structure thoughts, uses simple words and is proficient in both written and oral English. Advanced proficiency level in written and verbal English for business communication

Analytical ability:
Breaks down problems into its constituent parts to get a better understanding of issues. Evaluates the available solution options while solving problems

Others:
Flexible to work in any shifts. Should be flexible to work on weekends/ extended working hours during month-ends/ quarter/ year-endsWorking knowledge of any of the ERP systems (Oracle / SAP etc.)

Good to Have Skills:
Understanding of Quality conceptsExperience in handling customers directly will be an added advantage

Technical competency:
Proficient computer skillsIntermediate MS Office skills, intermediate to advanced MS Excel skills, including v-lookup, pivot tables and formulas.

If interested, please share your resume with below details to to schedule the interview

Name:

Email:
Mobile Number:Graduation & Year of passing:Post-Graduation & year of passing (If applicable):Total experience:Relevant experience:Current Company name:Current

CTC:
Expected

CTC:

Notice period:

Current location:
Thanks & RegardsVarshini. - Senior Process ExecutiveInfosys BPM Ltd.

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