Agency Manager Collections

1 week ago


Kolkata, West Bengal, India White Force Full time

Job Description:

Position Responsibilities Job Description -Role Accountability1. Manage portfolio (Multiple Due Stages) performance through a team of Collections executives & callers, in line with Operating and process Plan.
  • Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan
  • Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio spread/segmentation and business requirements
  • Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution
  • Conduct regular performance review with all vendors, Agency supervisors & callers for all critical metrics to track the portfolio health and ensure healthy process
  • Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies
  • Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction
  • Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner
  • Ensure 100 % coverage of cases of allocated
  • Ensure monthly cost provisions are reported to Finance team as per timelines
  • Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene
  • Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction
  • Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge-offs, Gross write-off settlement loss rates, rate of recoveryMeasures of Success(Define the Outcomes expected of the role)Portfolio CoverageGNPA (Gross non performing asset) Rate and Value3.30+ and 90+ Delinquency rateWrite off Recovery rates
  • GWO (Gross write off)
  • Cost of collection
  • Settlement waiver rate
  • Absolute Recovery
  • Settlement waiver rate
  • Cost of collection
  • ROR
  • Absolute recovery/ACM
  • Regulatory Customer complaint %
● Process adherence as per MOUMust have Qualification Post-Graduate / Graduate in any disciplineOverall experience in role 3-5 years of post-qualification experienceRelevant Experience with respect to the role 3+ years of experience in retail consumer finance in the Collections function

  • Kolkata, West Bengal, India White Force Full time

    Job Description: Agency Manager – Collection Specialist TeamSmartCoin Financials Pvt Ltd, BengaluruAbout SmartCoin:We are on a mission to create India's largest fully automated financial Inclusion organisation byproviding an array of financial services such as micro-loans to the vast underservedmiddle/lower income segment. Being in the Top 10 Google...


  • Kolkata, West Bengal, India Life Insurance Company Full time

    Job Description Roles and Responsibilities · Recruit Agency Partners and advisors · Coordinate for the regulatory trainings · Manage daily, weekly, and monthly choreography · Conduct daily, weekly, and monthly Agency partner meetings · Income and Goal setting exercise for the month · Joint field work along with Agency partners and...


  • Kolkata, West Bengal, India Credit Saison India Full time

    About the job:A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals, we offer bespoke solutions to meet the various credit needs of Individuals, SMEs,...

  • Agency Manager

    3 weeks ago


    Kolkata, West Bengal, India Massive Jobss Full time

    Apply for Agency Manager, Massive Jobss in Kolkata ,Dibrugarh ,Guwahati ,Gangtok ,Asansol for 2 - 7 Year of Experience on

  • Agency Manager

    1 month ago


    Kolkata, West Bengal, India Massive Jobss Full time

    Apply for Agency Manager, Massive Jobss in Kolkata ,Dibrugarh ,Guwahati ,Gangtok ,Asansol for 2 - 7 Year of Experience on


  • Kolkata, West Bengal, India Paradise Placement Consultancy Full time

    Job Description: Monthly review of the agency performance, taking actionagainst the low performer, identifying & suggesting newagency for collection? Checking the capacity as per the Avg. Collection Ratio(ACR)? Weekly performance review of the CO's? Keeping close control to ensure the achievement ofallocated collection targets? Travelling to all the...


  • Kolkata, West Bengal, India Paradise Placement Consultancy Full time

    Job Description:Monthly review of the agency performance, taking actionagainst the low performer, identifying & suggesting newagency for collection? Checking the capacity as per the Avg. Collection Ratio(ACR)? Weekly performance review of the CO's? Keeping close control to ensure the achievement ofallocated collection targets? Travelling to all the locations...

  • Agency Manager

    3 weeks ago


    Kolkata, West Bengal, India timesjobs Full time

    Post: Agency Manager/ Sales ManagerCTC:Lacs + IncentivesProfile: Team Handling & Individual SalesExp: Min. 1.5 year exp. in any Sales like (Sales/BD, Life Insurance, Banking, Broking, Financial Sector, BFSI)Qualifin: Min. GraduateRequired Candidate profile Minimum Graduate with Min.1.5 Years Sales Experience. Candidate Age (Preferably b/w Years) Good...

  • Agency Manager

    2 months ago


    Kolkata, West Bengal, India timesjobs Full time

    Post: Agency Manager/ Sales ManagerCTC:Lacs + IncentivesProfile: Team Handling & Individual SalesExp: Min. 1.5 year exp. in any Sales like (Sales/BD, Life Insurance, Banking, Broking, Financial Sector, BFSI)Qualifin: Min. GraduateRequired Candidate profile Minimum Graduate with Min.1.5 Years Sales Experience. Candidate Age (Preferably b/w Years) Good...


  • Kolkata, West Bengal, India Paytm Full time

    Apply for Paytm Collections Manager KOLKATA, Career Progress Consultants in Kolkata for 1 - 3 Year of Experience on


  • Kolkata, West Bengal, India Paytm Full time

    Apply for Paytm Collections Manager KOLKATA, Career Progress Consultants in Kolkata for 1 - 3 Year of Experience on


  • Kolkata, West Bengal, India timesjobs Full time

    Roles And Responsibilities:Recruit Agency Partners and advisorsCoordinate for the regulatory trainingsManage daily, weekly and monthly choreographyConduct daily, weekly and monthly Agency partner meetingsIncome and Goal setting exercise for the monthJoint field work along with Agency partners and advisors to source insurance policyDrive business submission...


  • Kolkata, West Bengal, India timesjobs Full time

    Roles And Responsibilities:Recruit Agency Partners and advisorsCoordinate for the regulatory trainingsManage daily, weekly and monthly choreographyConduct daily, weekly and monthly Agency partner meetingsIncome and Goal setting exercise for the monthJoint field work along with Agency partners and advisors to source insurance policyDrive business submission...


  • Kolkata, West Bengal, India Hiring for MNC Life Insurance Company Full time

    Apply for Life Insurance Agency Manager East, Popular Placement Consultancy in Kolkata ,Guwahati ,Patna ,Asansol ,Burdwan for 2 - 7 Year of Experience on


  • Kolkata, West Bengal, India Hiring for MNC Life Insurance Company Full time

    Apply for Life Insurance Agency Manager East, Popular Placement Consultancy in Kolkata ,Guwahati ,Patna ,Asansol ,Burdwan for 2 - 7 Year of Experience on


  • Kolkata, West Bengal, India timesjobs Full time

    Senior sales Agency Manager We are looking for a dynamic Senior Agency Manager to oversee our distribution channels and drive sales growth for our insurance products.Work Requirements Training, and motivating team leader of agents for sales targets. Collaborating with team leaders to identify talented agents. Providing continuous training and development...


  • Kolkata, West Bengal, India timesjobs Full time

    Senior sales Agency Manager We are looking for a dynamic Senior Agency Manager to oversee our distribution channels and drive sales growth for our insurance products.Work Requirements Training, and motivating team leader of agents for sales targets. Collaborating with team leaders to identify talented agents. Providing continuous training and development...


  • Kolkata, West Bengal, India American Family Insurance Full time

    At American Family, we are looking for individuals who are highly motivated and have a proven track record of success. Do you have a strong work ethic and an inner drive for success? We want people who are committed and ready to put in the time and effort to achieve their goals. As an Agency Owner with American Family, you will work as an independent...


  • Kolkata, West Bengal, India IDFC FIRST Bank Full time

    Job Title – Area Debt Manager-BIL, Personal Loan and MBL Place of work - Kolkata Business Unit - Debt Management Function – Collections Job Purpose: The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration...


  • Kolkata, West Bengal, India timesjobs Full time

    We are looking for a sales officer to oversee our distribution channels and drive sales growth for sales products. - Team LeaderFeatured Responsibility:Identify and evaluate potential channel partners, including brokers and agents.marketingBuild a team by yourself and handle themDevelop and maintain strong relationships with channel advisorsOffering and...