Housekeeping Attendant

1 week ago

Gwalior, Madhya Pradesh, India Radisson Gwalior Full time

AREAS OF RESPONSIBILITY
Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

  • Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
  • Empty all trash containers and replace with fresh liners
  • Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
  • Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
  • Clean and vacuum exterior entry and hallways
  • Keep linen closets and supply areas clean and organized
  • Ensure guest laundry and drycleaning orders are attended to promptly
  • Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
  • Promptly handles guest complaints or requests and refers to supervisor if unable to handle
  • Ensures that all rooms or suites are secured upon leaving the guest room or suite
Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to Hotel policies and procedures

  • Attends work on time as scheduled
  • Follows hotel grooming and dress standards
  • Follows safety and security rules and procedures
  • Knows and follows safety procedures concerning bloodborne pathogens
  • Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
  • Maintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working environment
  • At all times projects a favourable image of the Hotel to the public

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