IT Systems Administrator

2 weeks ago


Hyderabad, Telangana, India RSM US LLP Full time
Responsible for troubleshooting, maintenance, and support of systems. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to Engineers, vendors and leadership.

  • Provide technical support and assistance to end users of RSM's collaboration tools and voice systems. Monitors and responds to support tickets. Escalates issues to Engineers, vendors and leadership.
  • Reporting and analysis in relation to the usage of collaboration tools and voice systems.
  • Creates and updates knowledge articles and system documentation.
  • Other duties as assigned
EDUCATION/CERTIFICATIONS

  • Degree or bachelor's degree
TECHNICAL/SOFT SKILLS

  • Cisco Webex
  • Microsoft Teams
  • Power BI Reporting
  • Cisco Unified Communications Manager
  • Cisco Contact Center
  • Cisco Jabber
  • Cisco Telepresence
  • Akkadian Provisioning Manager
  • Akkadian Attendant Console
  • Poly Lens

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