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IT Systems Administrator
2 weeks ago
- Provide technical support and assistance to end users of RSM's collaboration tools and voice systems. Monitors and responds to support tickets. Escalates issues to Engineers, vendors and leadership.
- Reporting and analysis in relation to the usage of collaboration tools and voice systems.
- Creates and updates knowledge articles and system documentation.
- Other duties as assigned
- Degree or bachelor's degree
- Cisco Webex
- Microsoft Teams
- Power BI Reporting
- Cisco Unified Communications Manager
- Cisco Contact Center
- Cisco Jabber
- Cisco Telepresence
- Akkadian Provisioning Manager
- Akkadian Attendant Console
- Poly Lens
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