Principal Technical Analyst
1 week ago
Position Overview:
The Position is for a Functional Support Analyst with a technical background in Oracle Fusion Suite of SCM & Fin products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise.
It is an opportunity to work with Cloud and On-Premise customers.This work includes:
Work directly with Customers for Advising on complex use of Oracle products Resolving highly complex and important issues Manage highly complex and critical customer issues Serve as Situation Manager on highly sensitive issues Consult with Management in directing resolution of critical customer situations Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions Formal mentoring for promoting the technical and professional development of others Creation/review of Knowledge ArticlesQualifications:Must Have Skills
10+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on SaaS SCM Products –Inventory Management, Order Management, Procurement, Logistics, Manufacturing, Supply Chain Planning, Maintenance, BI Publisher and knowledge on Oracle Integration Cloud.
Experience in Release SCM modules is an added advantage Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
Work with users to troubleshoot and resolve issues, answers business questions provides data analysis Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts Conduct training and knowledge sharing sessionsNice to Have Skills6 to 12 years of experience in Implementation, support or upgrade of Oracle SaaS SCM Suite.
Hands-on Configuration experience on at least three or more tools– SQL & PLSQL HDL Extract BI Publisher OTBI Conversion Security Approvals Integrations CS/Webservices Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
Knowledge of FBDI and OTBI reports development Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
Should have knowledge of localizations Knowledge of Security setup would be an added advantage.Experience in one of the following areas is seen as an advantage:
XML Java, J2EE and Oracle ADF SOA and Web ServicesOthers
Exhibit effective analytical skills & organizational skills Good command over spoken & written English Interact directly with customers, follows through on all assignments and takes ownership of customer issues Seeks innovative ways to improve the process of delivering solutions to customers Strong written and verbal English communication skills; multi-lingual a plus Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.
Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts.
Should be a Strong Techno Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers.
Education & Experience:
Academics:
(Computer Science) or equivalent preferred.
Other qualifications with adequate experience may be considered.
Career Level -Diversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.
We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.
to perform crucial job functions.That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
-
Principal Technical Analyst
1 week ago
Bengaluru, Karnataka, India Oracle Full timeIn this support and consulting role as a member of the Support organization, your focus is to deliver post-sales product functional support to the Oracle customer base, provide functional expertise and analysis on technical support service requests (SRs), assist other support analysts with functional issues, and serve as an advocate for customer needs. As a...
-
Technical Analyst, AVP
2 months ago
Bengaluru, Karnataka, India NatWest Digital X Full timeJoin us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...
-
Technical Analyst, AVP
2 months ago
Bengaluru, Karnataka, India NatWest Digital X Full timeJoin us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...
-
Principal Consultant-Data Analyst
1 week ago
Bengaluru, Karnataka, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Principal Revenue Operations Analyst
1 week ago
Bengaluru, Karnataka, India Nutanix Full timeThe Opportunity Are you a highly analytical and detail-oriented individual with a passion for optimizing revenue operations? If so, join our dynamic team at Nutanix and play a crucial role in driving business growth by enhancing operational efficiency, streamlining processes, and maximizing revenue opportunities. Sales Operations at Nutanix The Principal...
-
Principal Technical Professional
1 week ago
Bengaluru, Karnataka, India KBR Full timeTitle: Principal Tech Expert - Mechanical• Independently apply advanced engineering techniques under general supervision• Make decisions on engineering issues and methods• Represent the organization in conferences• Provide technical guidance to designers and less experienced engineers• Responsible for managing an assigned staff and budgetRole...
-
Bengaluru, Karnataka, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Bengaluru, Karnataka, India Genpact Full timeGenpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Bengaluru, Karnataka, India The Nielsen Company Full timeOur team places a focus on developing excellence and agility as we minimize risk and move the business forward. Whether we're solving a problem or averting a crisis, we're creating the best environment possible to advance Nielsen's reputation, preserve opportunities and help business to thrive.ThePrincipal Fusion Analystis part of the global security fusion...
-
Principal Consultant-Data Analyst
1 week ago
Bengaluru, Karnataka, India Genpact Full timeGenpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Principal Technical Consultant
1 week ago
Bengaluru, Karnataka, India ION Full timeThe Role:This is an exciting opportunity to join ION as a Principal Technical Consultant. As a Principal Consultant, you will be responsible for project technical oversight and leadership, technical architecture and design, mentoring consultants, and leading and participating in internal initiatives to improve delivery. You will work with business analysts,...
-
Cloud Solution Architect-Principal IT Analyst
3 weeks ago
Bengaluru, Karnataka, India ZF Group Full timeReq ID 69444 Bangalore, India Cloud Solution Architect Extensive expertise with minimum 5 years of experience in IT architectures, software development, and cloud technologies. In-depth operational knowledge and proficiency in software engineering, cloud computing, and cloud architecture. Proficiency in integrations, including solid experience with Web API...
-
Principal Technical Professional
1 week ago
Bengaluru, Karnataka, India KBR Full timeTitle: Principal Technical Professional Senior staff engineer position. Responsible for developing technical requirements, specification and services relating to mechanical equipment such as pressure vessels,process columns, heat exchangers, storage tanks, spheres, boilers andstatic packaged units.Duties include preparation of datasheets, Specifications,...
-
Principal Technical Program Manager
1 week ago
Bengaluru, Karnataka, India New Relic, Inc. Full timePrincipal Technical Program Manager Principal Technical Program Manager Principal Technical Program Manager Req ID FY|R&D|#6 Location(s) Bangalore, India; Hyderabad, India; Work arrangement(s) Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Principal Technical Program Manager to join our outstanding Engineering...
-
Principal Technical Program Manager
1 week ago
Bengaluru, Karnataka, India New Relic, Inc. Full timePrincipal Technical Program ManagerPrincipal Technical Program ManagerPrincipal Technical Program Manager Req ID FY|R&D|#6 Location(s) Bangalore, India; Hyderabad, India; Work arrangement(s) Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Principal Technical Program Manager to join our outstanding Engineering...
-
Principal Technical Professional
3 weeks ago
Bengaluru, Karnataka, India KBR Full timeTitle:Principal Technical Professional - MechSenior staff engineer position. Responsible for developing technical requirements, specification and services relating to mechanical equipment such as pressure vessels, process columns, heat exchangers, storage tanks, spheres, boilers and static packaged units. Duties include preparation of datasheets,...
-
Principal Technical Professional
2 months ago
Bengaluru, Karnataka, India KBR Full timeTitle:Principal Technical ProfessionalSenior staff engineer position. Responsible for developing technical requirements, specification and services relating to mechanical equipment such as pressure vessels, process columns, heat exchangers, storage tanks, spheres, boilers and static packaged units. Duties include preparation of datasheets, Specifications,...
-
Principal Technical Professional
2 months ago
Bengaluru, Karnataka, India KBR Full timeTitle:Principal Technical Professional - MechSenior staff engineer position. Responsible for developing technical requirements, specification and services relating to mechanical equipment such as pressure vessels, process columns, heat exchangers, storage tanks, spheres, boilers and static packaged units. Duties include preparation of datasheets,...
-
Principal Technical Professional
1 week ago
Bengaluru, Karnataka, India KBR Full timeTitle:Principal Technical ProfessionalSenior staff engineer position. Responsible for developing technical requirements, specification and services relating to mechanical equipment such as pressure vessels, process columns, heat exchangers, storage tanks, spheres, boilers and static packaged units. Duties include preparation of datasheets, Specifications,...
-
Principal Technical Professional
3 weeks ago
Bengaluru, Karnataka, India KBR Full timeTitle:Principal Technical ProfessionalSenior staff engineer position. Responsible for developing technical requirements, specification and services relating to mechanical equipment such as pressure vessels, process columns, heat exchangers, storage tanks, spheres, boilers and static packaged units. Duties include preparation of datasheets, Specifications,...
