02/06/2024 Tele Caller

3 weeks ago


Cochin, Kerala, India FES India Full time

Duties & responsibilities:

  • Initiate telephonic contact with students/parents data source in order to generate prospective clients for overseas studies and assign to respective branch counsellors for expert level call back.
  • Interacting contacts via live chat, emails, social media, and direct inbound and outbound calls.
  • Capture all important details of each conversation with prospect leads.
  • Documenting customer feedback for future followup.
  • Recording all successful and unsuccessful attempts of daily calls.
  • Attending regular team meetings to report the progress and performance related expectations.
  • Conducting each of the functions with the utmost respect, regardless of others dispositions.
  • Acquiring and retaining contact information databases.
Required skills and Qualifications

  • Bachelor's degree or Diploma.
  • Good communication skills in English and Malayalam.
  • Any other Regional Languages like Tamil, Kannada, Telugu, Hindi will be an added advantage (Not mandatory).
  • Ability to cope with rejection while remaining calm.
  • Data entry skills to complement the tele calling work.
  • Knowledge in Microsoft Excel, Word etc.

Preferred skills and qualifications:

  • Prior experience as a Tele caller.
  • Basic knowledge in Overseas Education industry will be an added advantage.
  • Knowledge of CRM software and telephone systems used at call centre.
  • Good knowledge in Microsoft Office tools.

Other Expectations:

  • Work from Office Model.
  • Domestic Voice/Non-Voice Process.
  • Day time flexible working hours in three shifts, 9 am to 6 pm, 10 am to 7 pm, 11 am to 8 pm rotational basis.
  • 6 Days working, weekoff will be on a rotational basis.

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