Servicenow Administrator

2 weeks ago

Hyderabad, Telangana, India Phenom People Full time
**Job Requirements
**Phenom is seeking a ServiceNow Administrator who will be responsible for the ServiceNow enterprise-wide platform administration responsibilities. You will be reporting to the Director, Global Customer Care. This position is essential in managing Incidents and tasks assigned to the group and developing and deploying code to our production environment.

Responsibilities:

  • Perform day to day support, administration, and maintenance of the ServiceNow platform
Configuration of the ServiceNow system including creating workflows

  • Monitor health, usage and overall compliance of the platform
  • Work directly with users to resolve Incidents and complete tasks within ServiceNow
  • Perform daily maintenance and performance monitoring, error identification and remediation
  • Manage User/Group Access/Access Control Lists.
  • Create and maintain knowledge base and provide functional training and support for SNOW users.
  • Deploy code to production environment
  • Willingness to learn and adopt new technologies
  • Work with developers on defects found in the platform
  • Assist in platform patching and upgrades
  • Develop metrics, reports and dashboards that can be used to measure effectiveness and efficiency of processes and systems
  • Excellent communication and Client handling skills.

#LI-AG1
**Work Experience
**- A Bachelor's Degree or equivalent education and work experience

  • 2+ years of ServiceNow Administrator experience
  • Experience in ITSM modules
  • Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
  • Understanding of Service-Now Logs for troubleshooting & adhere Service-Now best practices
  • ITIL certification is preferred
  • Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork
**Benefits
**- Competitive compensation

  • Fun & inclusive working environment
  • Ability to work directly with Executive teams (internal and external)
  • Making an impact on one of the fastestgrowing HRtech companies

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