Support Engineer IV, L5

1 week ago

Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time
With over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love.

Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.

Come join us and be a part of Amazon family here at Goodreads. At Goodreads, you will be part of a Goodreads Support Engineering team which provides tier-2 and tier-3 production support.

You will be on a dynamic team that works on a broad range of technologies which impact the back-end infrastructure and operational capabilities of large-scale Goodreads community.

As a Support EngineerManager , you'll also be working in conjunction with development team on production operations to deploy these new products and manage our infrastructure, associated processes and systems.

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Key job responsibilities
  • Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.
  • Drive Root Cause Analysis, Impact Analysis and Production Deployment support.
  • Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.
  • Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.
  • Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.
  • Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.
  • Resource planning to support various program asks.
  • Drive initiatives to maximize operational efficiency.
  • Defining measurable metrics to gauge progress against objective Support goals.
  • Build best-of-class support engineering teamAbout the teamWith over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love.

    Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.

Come join us and be a part of Amazon family here at Goodreads. At Goodreads, you will be part of a Goodreads Support Engineering team which provides tier-2 and tier-3 production support.

We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND

BASIC QUALIFICATIONS

  • 6+ years of software development, or 6+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Experience in agile/scrum or related collaborative workflow Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

  • Knowledge of distributed applications/enterprise applications
  • Knowledge of UNIX/Linux operating system
  • Experience analyzing and troubleshooting RESTful web API calls

  • Support Engineer IV, L5

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    With over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation...

  • Support Engineer IV

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Karnataka Full time

    Amazon MusicImagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up....

  • Support Engineer IV

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Karnataka Full time

    Amazon MusicImagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up....

  • Manager II, Support Engineer, L5

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    With over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation...

  • Systems Administrator Iv

    1 week ago

    Chennai, Tamil Nadu, India CBTS India Full time

    Job Purpose:As a Systems Administrator IV, you will maintain and manage server/system environments. Your primary duties will include troubleshooting complex issues, developing and presenting architectures and designs, and ensuring the overall health and performance of the systems. You will work closely with clients to understand their specific needs and...

  • Software Engineer IV Senior Java Developer

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Software Engineer IV (Senior Java Developer)Department: Product Development & ManagementLocation: Chennai, Hyderabad & Bangalore, Tamil Nadu, IndiaEmployment Type: Full TimePDI OverviewFor nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies....

  • Software Engineer IV Senior Java Developer

    1 week ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Software Engineer IV (Senior Java Developer)Department: Product Development & ManagementLocation: Chennai, Hyderabad & Bangalore, Tamil Nadu, IndiaEmployment Type: Full TimePDI OverviewFor nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies....

  • Software Engineer IV Senior Java Developer

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Software Engineer IV (Senior Java Developer)Department: Product Development & ManagementLocation: Chennai, Hyderabad & Bangalore, Tamil Nadu, IndiaEmployment Type: Full TimePDI OverviewFor nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies....

  • DevOps Engineering Specialist

    1 week ago

    Chennai, Tamil Nadu, India Trimble Full time

    Job Purpose As a Development and Operations Engineer IV (P4), you will be technically leading a team that builds and maintains cutting edge enterprise systems and services responsible for digital transformation within Trimble. This role is ideal for someone passionate about building and maintaining highly scalable cloud native backend systems and...

  • Software Engineer IV Senior Net Developer

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Software Engineer IV (Senior .Net Developer)Department: Product Development & ManagementLocation: Chennai, Tamil Nadu, IndiaEmployment Type: Full TimeAbout PDIFor nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies. Simplifying the complexity in your...

  • Software Engineer IV Senior Net Developer

    1 week ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Software Engineer IV (Senior .Net Developer)Department: Product Development & ManagementLocation: Chennai, Tamil Nadu, IndiaEmployment Type: Full TimeAbout PDIFor nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies. Simplifying the complexity in your...

  • Software Engineer IV Senior Net Developer

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Software Engineer IV (Senior .Net Developer)Department: Product Development & ManagementLocation: Chennai, Tamil Nadu, IndiaEmployment Type: Full TimeAbout PDIFor nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies. Simplifying the complexity in your...

  • Basel Iv Avp

    1 week ago

    Chennai, Tamil Nadu, India Barclays Full time

    Job Title Basel IV AVPLocation: ChennaiAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are...

  • Basel Iv Avp

    1 week ago

    Chennai, Tamil Nadu, India Barclays Full time

    Job Title:Basel IV AVPLocation: ChennaiAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are...

  • Software Engineer IV

    1 week ago

    Chennai, Tamil Nadu, India PDI Technologies Full time

    About PDIFor nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies. Simplifying the complexity in your world is our main focus. That's why we're delivering an integrated portfolio of global, cloud-based solutions and services to meet our customers needs today and...

  • Basel Iv Avp

    1 week ago

    Chennai, Tamil Nadu, India Barclays Full time

    Job Title : Basel IV AVPLocation: ChennaiAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which...

  • P&m Technician

    1 week ago

    Chennai, Tamil Nadu, India Larsen & Toubro Limited Full time

    Relevant Experience:(i) At least 5-25Years experience in repairs and maintenance of construction equipments, earth moving equipments, construction vehicles and Material handling equipments.(ii) Maintenance of equipment history cards(iii) preventive maintenance charts(iv) Organising repairs at outside work shopsCompensations negotiable.(i) At least 5-25Years...

  • Senior Engineer Mechanical Design

    1 week ago

    Chennai, Tamil Nadu, India Excellence and Eminence LLP Full time

    We are looking for SeniorEngineer Mechanical Design Onsite with 2 to 3 Yrs of Experience forour esteemed client for Chennai Location.Key Skills: Creo Creo simulationTeam centreNote: MinimumExperience is 2 Years. Kindly do not apply if you don t meet theminimum experience.Note:Candidate shall be willing to work at customerlocation.This is an...

  • Logistics Engineer-Chennai

    1 week ago

    Chennai, Tamil Nadu, India Excellence and Eminence LLP Full time

    We are looking forLogistics Engineer with 3 to 6 Yrs ofExperience for our esteemed client for Chennai Location.Key Skills :Warehouse inventory management safety regulationsrecordkeepingNote: MinimumExperience is 3 Years. Kindly do not apply if you don t meet theminimum experience.This is animmediate requirement. Please apply if you can join within 30 daysor...

  • Software Development Engineer,SDEII(L5)

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Kindle has changed the way books are published, sold, and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings, enabling them to reach audiences never before available. Kindle readers are able to download any book in any language in sixty seconds. Come be a part of changing...