Senior IT Helpdesk Analyst

2 weeks ago

Hyderabad, Telangana, India Ideagen Full time
About Us


Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.

So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software.

We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all.

We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

The Senior IT Service Desk Analyst in Hyderabad will report to the Global Head of IT Service Desk. You will be responsible for providing technical support and assistance to users of Ideagen's IT systems. You will work as part of a global team to ensure that our colleagues receive quick and effective support.

You will also act as a sounding board and point of escalation for other engineers within the team and stakeholders within the business.

To be successful in this role, you should have a strong technical background, with experience in a variety of technologies and systems.

You should also have experience providing technical support to users, and have excellent communication and collaboration skills.
We are a fast moving and dynamic team of people.

We work closely with our Infrastructure & Technical Solutions and Cyber Security teams to ensure we are aligned in our visions.

It is essential that we cross-communicate effectively where necessary to reach optimal results and deliver a rock solid IT service.

Working closely with these departments gives us a unique insight to how these teams work and the technologies they use.

Responsibilities


Providing technical support and assistance to Ideagen staffTroubleshooting and resolving issues with various internal systemsProviding technical guidance and support to other team members and stakeholdersFollow documented processes and proceduresInstall, configure, and upgrade hardware and softwareMaintain an up-to-date inventory of IT hardware and softwareMaintaining documentation and knowledge bases on our Service DeskCarrying out IT inductions with new startersProvide Remote support for users in locations across multiple time zonesProvide IT support at events and meetings in line with the business requirementsWorking closely with other teams to understand their technology needs and develop solutions that meet those needsControlling stock levels of equipment and the associated lifecycle of procurement, storage and disposal.

Be a technical mentor for both immediate colleagues and those in the wider Ideagen community.

Skills and Experience

Technical Requirements:
An experienced technical background ideally focused on Azure & Office 365 environments. Experience managing Endpoint/Autopilot Management, Exchange Admin, Azure AD user and group management, Privileged Identity Management, SSO, MFA etc.

Some experience with the Azure portal and the Azure AD PowerShell module, including the ability to create and manage Azure AD objects using both the GUI and the command line.

Some experience supporting a Hybrid Office 365 environment OnPrem AD and Exchange.

Experience providing technical support to users of different technical ability and seniorityProvide effective support through service desk, over the phone and in personNon-technical requirementsPrevious experience working in a fast-paced IT support teamExcellent problem-solving & leadership skillsStrong communication, collaboration and interpersonal skillsThe ability to work well under pressureProactive approach to your workA customer-focused approach and a commitment to providing high-quality support to employees.

BehaviourAmbitious

  • Drive, Planning & ExecutionAdventurous
  • Flexibility & Resilience and Savvy ThinkingCommunity
  • Collaboration & Communication

  • Senior IT Helpdesk Analyst

    2 weeks ago

    Hyderabad, Telangana, India Ideagen Full time

    About Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make...

  • Senior Information Technology Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India IT Skylight Full time

    Job Title:Senior IT Support EngineerAre you an experienced IT professional looking for a new challenge? We are seeking a skilled Senior IT Support Engineer to join our team. Check out the details below to see if you meet the criteria:Office 365 AdministratorConsole experience of 4 to 5 yearsExam AZ-104Exam AZ-900 certificateAzure Active Directory...

  • Senior Information Technology Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India IT Skylight Full time

    Job Title:Senior IT Support EngineerPlease carefully review the requirements below.We will only consider candidates who meet the criteria:- Office 365 Administrator console experience: 4 to 5 years minimum- Exam AZ-104- Exam AZ-900 certification- Azure Active Directory- Windows server- MCSE certificate 2019 and above- 7 years minimum experience in Desktop...

  • Senior Business Analyst

    2 weeks ago

    Hyderabad, Telangana, India Way to Success IT Services Private Limited Full time

    Job Title : Senior Business Analyst - P&C Insurance DomainJob Description :We are seeking an experienced Senior Business Analyst with a strong background in the Property and Casualty (P&C) insurance domain to join our team. The ideal candidate will have a proven track record of conducting data analysis, identifying data quality issues, and proposing...

  • Business Analyst

    4 weeks ago

    Hyderabad, Telangana, India IT Full time

    Job Title : Business Analyst Location : Hyderabad Experience : 5 -7 years Notice Period : ImmediateJob Summary : We are seeking a skilled and experienced Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and proposing innovative solutions to enhance efficiency and...

  • Business Analyst

    2 weeks ago

    Hyderabad, Telangana, India IT Full time

    Job Title : Business Analyst Location : Hyderabad Experience : 5 -7 years Notice Period : ImmediateJob Summary : We are seeking a skilled and experienced Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and proposing innovative solutions to enhance efficiency and...

  • ServiceNow Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Live Connections Full time

    Job Posting : ServiceNow Senior AnalystLocation : HyderabadShift Timings : 11 AM - 8 PMExperience : 6-10 YearsOur GTS GDAS ServiceNow team supports one of the Big 4 and its Member Firms. We seek a ServiceNow Senior Analyst with expertise in multiple ServiceNow implementations and ITIL process implementation.Key Responsibilities : Design, develop, and...

  • Senior Jade Analyst Programmer

    2 weeks ago

    Hyderabad, Telangana, India ZSoft Technologies Pty Ltd Full time

    Senior Jade Analyst Programmer - Hyderabad/anywhere in India5+ years of experience in Jade as a analyst programmerOver 8+ years of experience in IT as a developerExperience in Java, HTML,CSS, Angular, ReactJS and SQLExperience in BFSI domain is advantageExcellent problem solving and good communication skillsAbility to work in fast pace environmentExperience...

  • Senior Jade Analyst Programmer

    2 weeks ago

    Hyderabad, Telangana, India ZSoft Technologies Pty Ltd Full time

    Senior Jade Analyst Programmer - Hyderabad/anywhere in India5+ years of experience in Jade as an analyst programmerOver 8+ years of experience in IT as a developerExperience in Java, HTML, CSS, Angular, ReactJS, and SQLExperience in BFSI domain is an advantageExcellent problem-solving and communication skillsAbility to work in a fast-paced...

  • Senior Financial Analyst

    2 weeks ago

    Hyderabad, Telangana, India New Relic, Inc. Full time

    Senior Financial Analyst Senior Financial Analyst Senior Financial Analyst Req ID FY|G&A|#6 Location(s) Hyderabad, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity As a Financial Analyst at New Relic, you will act as a key business partner to the Product and Infrastructure teams. This role will...

  • Senior Data Analyst

    4 weeks ago

    Hyderabad, Telangana, India TJX Global IT India Full time

    What you will discover:Inclusive culture and career growth opportunitiesGlobal Organization which collaborates across U.S., Canada, Europe, Australia and IndiaChallenging, collaborative, and team-based environmentWhat you will do:The TJX Global Sourcing and Procurement (GS&P) organization is a trusted partner to our myriad of business functions. The Centre...

  • Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    Position: Senior Analyst for KYC (Know Your Customer) ProcessesWelcome to the exciting opportunity to join our team as a KYC Sr Analyst at our company. As a KYC Sr Analyst, you'll be responsible for various key tasks and ensuring compliance with regulations. Here's a sneak peek at what the role entails:Responsibilities:Performing KYC reviews and due...

  • Architecture Senior Analyst

    2 days ago

    Hyderabad, Telangana, India Evernorth Full time

    Architecture Senior Analyst:Position Overview:The job profile for this position is Solution Architecture Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.We are seeking an experienced Software Engineer to drive our software development efforts in creating high-quality technology solutions. The ideal candidate will understand systems...

  • Analyst / Senior Analyst - Forecasting

    2 weeks ago

    Hyderabad, Telangana, India Chryselys Full time

    Analyst/Senior Analyst – ForecastingJob Description:Candidate will collaborate with internal and external stakeholders to develop short- and long-term oncology forecasts. Insights will be instrumental in guiding strategic decision-making across client organizations, to optimize resources and maximize demand.Responsibilities: Develop, maintain, and create...

  • Senior Business Systems Analyst

    2 weeks ago

    Hyderabad, Telangana, India New Relic, Inc. Full time

    Senior Business Systems Analyst Senior Business Systems Analyst Senior Business Systems Analyst Req ID FY|G&A|#3 Location(s) Hyderabad, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity As a Senior Business Systems Analyst you'll be responsible for all administrative tasks to support Anaplan...

  • Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    About the Role : In this opportunity as a Senior Analyst/Lead Analyst - Business Finance, you will: Prepare management reporting of actual monthly results and variances for sales, revenue, costs, headcount, Capex and other KPIs. Provide support to Forecasting, Annual Planning, Business Analysis, Business Performance Reporting, Strategic Business...

  • Application Development Senior Analyst

    1 day ago

    Hyderabad, Telangana, India Evernorth Full time

    Application Development Senior AnalystPosition Overview:The Application Development Senior Analyst will assist the team in coordinating software development, and designs, codes, tests, and debugs in partnership with senior engineers. This role requires proficiency in many types and phases of applications programming including weighing the benefits, risks,...

  • Senior Legal Analyst

    4 weeks ago

    Hyderabad, Telangana, India TTEC Full time

    Senior Legal AnalystAt TTEC, we're all about the Human Experience, Elevated. As a Senior Legal Analyst - Global Contracts Center of Excellence, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be Doing -Are you looking for an...

  • Application Development Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    Application Development Senior AnalystPosition Overview:The Application Development Senior Analyst will assist the team in coordinating software development, and designs, codes, tests, and debugs in partnership with senior engineers. This role requires proficiency in many types and phases of applications programming including weighing the benefits, risks,...

  • Senior Jade Analyst Programmer

    2 weeks ago

    Hyderabad, Telangana, India ZSoft Technologies Pty Ltd Full time

    Senior Jade AnalystProgrammer Hyderabad/anywhere inIndia5years of experience in Jade as a analyst programmerOver 8 years of experience in IT as adeveloperExperience in Java HTMLCSS AngularReactJS and SQLExperience in BFSI domain isadvantageExcellent problem solving and goodcommunication skillsAbility to work in fastpace environmentExperience in Agile...