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Technical Customer Support, II

4 months ago

Pune, Maharashtra, India Zebra Full time

Remote Work:
Hybrid

Overview:


At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business.

We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career.

Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Responsibilities:
RequirementsMust have 2+ years of experience in SaaS based software applications.
Strong communication skills, both written and verbal. (listening, providing clear and concise information using proper language and grammar.
Excellent in common business applications like Microsoft Office.
Must have hands on experience in troubleshooting software issues on web-based application.
Must have worked on configuring the web-based software application to serve the customer requirements.
Must know HTML, Database Queries/SQL, Server, Javascript, CSS. Hands on experience will be a plus.
Have worked on testing software application using provided test cases or written test cases.
Have a knowledge of software release management.
Ability to document software application features.
Quick software application features learning abilities.
Worked on web applications in the retail domain will be a plus.
German language speakers will be a plus along with fluent English.
Worked as a QA or Business analyst for web-based software applications will be a plus.
Self-motivated, Detail-oriented, and highly organized.

ResponsibilitiesServe as a proactive product expert to customers.

Manages multiple tickets related a spectrum of technical problemsRespond and resolve the customer submitted issues through case management systems or emails in a timely and professional manner.

Solves problems in a timely manner using full understanding of the product functions and features and customer environmentConfigure the web application software based on customer needs.

Testing web-based applications to find the best suitable solution for the customer.

Document software application featuresSet up a call with the customer to troubleshoot the issues and a weekly call to go through pending issues keeping the client apprised of status.

Learn the software product suite as quickly as possible to serve the customer better.
Provide workaround to the problems when the standard function has failed and ensure issues are resolved promptly.

Qualifications:
Bachelor's degree required2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experienceDemonstrates the ability to articulate technical issues in simple to understand terms to both management and customersDemonstrates leadership qualitiesDemonstrates strong customer service and communication skills

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