Supervisor Cargo Operation

1 week ago

Mumbai, Maharashtra, India Air France-KLM Full time

The purpose of the Job

The Operations Supervisor - IOCC (India Operations Control Centre) will be based at Mumbai.

1. Ensures operational integrity for flights by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals in force.

2. Manages quality standards in order to ensure customer satisfaction, controls cost at the lowest possible level and optimize aircraft (and if applicable: truck) capacity, contributing to customer satisfaction and maximization of load factor while contributing to sustainability leadership goals of the company. Regular afternoon shifts to be done and night shifts to ensure Flight Safety

3. Is the representative of the operations team for India Operations at Mumbai while also performing tasks related to flight operations of other stations in India on a roster basis. In this capacity, he/she will be required to maintain close communication with both internal stakeholders (e.g. Sales, Customer Service) as well as with external stakeholders (e.g. GHA, authorities, suppliers).

Key Responsibilities

Management/administration


•Structure and manage an adequate process to supervise the handling process by third parties and/or executing cargo operations activities Import / Export / Cargo Flight Operations. Guarantee that all staff of third parties involved in handling of flights, is trained according to regulations standards.

Elements are:


•Support and develop the local handling team through training and evaluation.


•Engineering of Local Operations Procedures

Compliance Management


•Management of Safety, Security and Customs topics.


•Be accountable for the application of the carrier(s) local rules and regulations of the stations under his/her responsibility.


•Facilitate and follow-up on the external, internal audits and inspections.


•Participate in incident investigation processes and implement corrective actions.


•Ensure integrity of data capture, address transmitting issues.

Be accountable for the compliance with the Safety Management System (SMS).


•Safety Management System (SMS)


•Report unsafe situation and actively mitigate risks.


•Compliance: execution and steer towards improvement with local Operations, Ground Handling company (GHA), local authorities and industries related organizations.


•Implement and maintain "5-Must-haves" principles.


•Perform and follow up on performance reviews with GHA and action items coming from audits, inspections and other relevant platforms.


•Maintain current on all relevant training in order to keep up-to-date and have a high level of standard.


•Read and understand content of all operations manual and keep up to date with all published changes.


•Monitoring and follow-up on inbound and outbound non-compliance issues for improvement and preventive measures with origin and Hub.

Supplier management


•Manage and continuously improve operational quality via operating mechanisms and quality measurement systems in close cooperation with Regional Operations Manager, Director India and AOD's.


•Make report events, SMS performance and action implementation during internal review and external meetings with supplier.


•Support the supplier in the implementation the AF/KL operations projects.

Elements of the above are:


•Monitor Supplier, staff and equipment to achieve all quality targets and to execute all working procedures required on a per-shipment and flight level.


•Take local actions to correct any deviations or discrepancies and report to Regional Operations Manager, AODs and Market Manager.


•Guarantee all tracking/tracing (local) monitoring requests are actioned and ensure accurate and timely response.


•Perform regular review meeting with suppliers for analyzing and taking actions against deviations and discrepancies.

Cargo Handling


•Export and Transit: while on roster, guarantee build-up plan instructions for India Flights (or trucks) based on the final booking list, which will comply with all legal and procedural regulations.

Elements are:


•Loading instructions for special loads like heavy and big shipments.


•Ensuring clear loading and build up instructions.


•Ensure check on export manifest and manage disruptions (i.e., offloads) when needed.


•Control and enforce adherence to the AFLS processes i.e., Queue treatment & creation; flight planning; reassignment of shipments when applicable.


•Organize and steer local trucking operations in case applicable.


• Import:


•Organize arrival manifest's review for irregularities prior to flight arrival, problems' anticipation and instruction of third parties on necessary actions to alleviate or minimize consequences.


•Organize future flights' previews for potential conflicts, especially for cargo planned from another station.

Communication


•Messages with regard to individual shipments, flights, and other events must be sent correctly, on time, and according to pre-defined procedures to relevant and specified parties.

ULD and stock control


•Guarantee available equipment and consumables used for handling. Elements are:


•Guarantee equipment is monitored by third-party staff, recognize training needs, and organize.


•Ensure ULD stock information is communicated timely and correctly.


•Ensure station stock is managed effectively at the lowest possible cost.


•Finance and accounting


•Correct and on-time handling of invoices in compliance with accounting procedures.


•Ensure GHA performs correct other charges collection procedures.


•Guarantee and/or perform the execution of the initial audit on all invoices for services performed at the station including but not limited to the handling invoices, equipment leases, maintenance, and consumables such as plastic, wood, etc.


•Steer and/or lead any discussion with suppliers on all cost discrepancies.

Job Requirements: knowledge, learned disciplines, experience.

  • Graduate
  • Verbal/written proficiency in English
  • Experience with airline cargo handling processes
  • Knowledge of international, national, and local regulations with regard to air cargo transportation
  • Proven supervisory experience.
  • Proficiency in MS Office (Word Excel, PowerPoint, Notes, Teams)
  • Duties will involve night shifts

Job Requirements: Competencies


• Ability to work independently with minimal supervision.


• Strong procedural discipline combined with high safety and security awareness.


• Strive for excellence by paying attention to detail and accuracy.


• Decisive and strong problem-solving skills.


• Communication skills (verbal and written)


• Building & Maintaining Relationships


• Proactive


• Teamwork

The list of tasks mentioned above is not exhaustive but indicates the purpose and the content of this role.

If you have the required qualifications and experience and are excited about working for one of the leading European airlines, and you reside in Mumbai, please send us your resume at

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