Customer Care Executive

2 weeks ago

Bandra Mumbai Maharashtra, India Rentokil Initial Full time

Rentokil Initial:

Our family of businesses:


Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.

Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.

In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific.

Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.

We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

Working within our functions departments, you would be supporting all of our businesses within India.

  • Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industryleading service operations through the sharing of best practices, new innovations and the use of digital technologies._

Your day to day responsibilities will include:

  • Should be able to set the targets for the renewals based on the month portfolio
  • To support the branches for the retention, renewals & increase the branch revenue via price increase & up selling
  • Compliant Management
  • To identify & resolve the customers complaints within the specific timelines
  • Alert Account Management
  • To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for the improvement
  • Conduct regular review & terminate the nonrevival accounts
  • Should be able to analyze data and over the challenging areas to improve monthonmonth performance.
  • Should be able to share the monthly dashboard with the analysis and recommendations

Requirements:

Do you have what it takes? If you want to be considered for this role you will need:

  • Attentiveness.
  • Clear communication skills.
  • Ability to use positive language.
  • Time management skills
  • Data Analysis

Benefits

Are you interested? Here's what you can expect when you join us
Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination.

We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

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