Gre

2 weeks ago


Kolkata, West Bengal, India Wise owl Comfotel Full time
Have to welcome the guests when arrives at hotel and need to give a memorbale fond farewell to the guest during check-out

  • Evaluate arrival lists to welcome and greet guests
  • Supervise any VIP guest arrival and departure
  • Address to VIP or VVIP and answer their queries
  • Acknowledge rapidly, wellorganized, and efficiently to guest concerns helping them during the checkin procedure.
  • Identify details regarding amenities and other pertinent information for arriving guests
  • Make ready greeting or welcome folders with collateral
  • Produce information regarding amenities, upgrade service, venues, and local area
  • Anticipating the guest needs and demand, building good relationships with them
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Maintaining and documenting all the information in the logbook on a daily basis
  • Shield compliance as per the health and quality standards
  • Analogize and multitasking task in the busy period
  • Should have detailed statistics of the hotel
  • Should have a proper update about arrivals and requirement of rooms
  • Need to have a proper update of daily occupancy report
  • Giving top quality service to the guest as per hotel SOP.
  • Helping guest with the information local area town attraction and activities
  • If any VIP arrival, prior need to complete the registration procedure
  • Taking care of guest complaints and concerns in a systematic, well organized, and timely manner.
  • Maintaining the detailed information of room rates, offers, current promotions, upgrade, and packages
  • Documenting all the guest folios in a systematic way and keeping necessary updates of guest likes and dislikes to the relevant fields on the profile.
  • Need to have good coordination with housekeeping department for clearing arrivals rooms
  • Need to assist and help reception by collecting guest feedback during checkout
  • Maintaining the guest lockers for safe custody
  • Need to handover proper update to the next shift
  • Ability to handle and take care of all guests needs and expectation without unfairness, partiality, favoritism, and preconception
  • Following the rules and regulation of the hotel in a proper manner
  • Should have good communication and listening skills and must have fluency in the English language both written and oral
  • Should have good management skills and proper attention to detail
  • Must have a confident and positive approach as well as pleasant personality which is crucial
  • Must be flexible for all the shifts morning, afternoon, evenings and if required night shift also
  • Professional appearance, well dressed, properly groomed and well presented
  • Pleasant, ardent, passionate, selfmotivated and able to work without any pressure
  • Obedient, sharped eye, alert, detailoriented and perceptive
  • Capability to understand convey and take out oral and written order and seek clarification when required
  • Should have a strong interpersonal, communication listening and organizational quality
  • Make sure to provide unmarked, exclusive, professional, flawless and top quality guest service experiences
  • Surveying guest feedback and giving planned direction to continuously enhance overall ranking
  • Layout upscale guest service experiences for the guest during their stay
  • Politely addressing the guest's requests i.e. room service or housekeeping service.
  • Actively attending the guest complaint and resolving in an efficient manner
  • Have to make sure all the elderly, children, disabled or handicapped guest, and VIPs, are given personalized services
  • Coordinating and managing proper convey and communication between guests and staff
  • Coordinate with housekeeping team and inroom dining team for providing excellent service for a comfortable guest experience
  • Surveying customer feedback from hotel guestbook, online reviews and finding out ways to improve the overall ranking
Suggesting guest local tourist spots, helping them with a good place to dine, sight-seeing and shopping

  • Maintaining good relationships with the hotel regular guest
  • When required need to execute basic cashier task
  • Need to make sure that all the arrivals and departure are taken care and handled smoothly without any delay, hindrance or confusion
  • Must have good knowledge of guest service, always be focused and have to be a good team player
  • Must have good capability to correlate, show sympathy and maintain good relations between the hotel guests and colleagues

Salary:
₹8, ₹15,000.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Kolkata,

West Bengal:
Reliably commute or planning to relocate before starting work (required)

Application Deadline: 01/07/2023

Expected Start Date: 01/07/2023

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