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Performance Improvement Manager

3 months ago

India Arise Virtual Solutions Full time

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions

Our Core Values:

Relentlessly Pursue Excellence

Empower People & Partners

Make a Difference

No Boundaries

Embrace Possibilities

Our Performance excellence team at Arise is looking for a Performance Improvement Manager who will report into the Director. This position will build the governance and structure for performance improvement supporting the global operations. This is your opportunity to join this dynamic team and leave your mark on Arise and the booming gig-economy.

Responsibilities:

Hire, train and manage team of PI analyst who will analyze and deliver accurate and timely performance improvement plans. Collaborate with Customer Success Leaders to improve Speed to Proficiency KPI performance. Understand and document all customer contractual performance terms, Define right goals per MSA and SOW Implement audit process and standard operating procedures. Set up a right governance model to monitor and drive the performance improvement plans. Work with Data and digital team in automation and digital solutions for performance management to elevate business outcomes. Protect organization's value by keeping information confidential. Assist with special projects as needed

Qualifications:

Bachelors in any curriculum Overall 8 years of experience and minimum of 2 years' experience in Performance Excellence/Improvement or similar role Excellent communication skills, interpersonal skills and personal accountability to driving excellent results. Extremely detail oriented, strong analytical skills Must be highly skilled in use of Excel Spreadsheets and MS Word Excellent verbal and written communication skills Able to establish and maintain healthy working relationships with people in course of work Flexibility in work schedule to meet business needs Ability to lead a team to accomplish set goals and deadlines.

When smart, creative and passionate people get together, the results are astounding and the opportunities limitless Achieve your potential at Arise.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V