Sr. Engineer for Smart Solutions

1 week ago

Ahmedabad, Gujarat, India Vertiv Full time

Primary responsibilities and SME fields include, but are not limited to:
Operations and Maintenance:
Ownership of all Smart solutions products/Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions.
Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure of smart solutions products or a Data Center are planned and executed to the best interest of the business.
Responsible for Asset and Inventory management.
Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation)
Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all smart solutions products & Data Center systems.
Manage the engineering aspects of the smart solutions products & Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development, Health & Safety, local statutory requirements, environmental and energy management.
Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA's and KPI's.
Communicate operating philosophies, technical information, objectives and expectations to Vertiv personnel and to the vendor critical facilities management teams.
Providing hands on facility support where required ( installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal )
Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Vertiv standards and all applicable regulatory requirements. (Audits).
Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of smart solutions products & Data Center industry innovation.
Incident and Emergency Response:
Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
Managing information flow during incidents while providing regular updates to management.
Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.

BASIC QUALIFICATIONS

· At least 5-6 years of experience of Data Center operations facilities & data base management.
· An graduate degree in a technical field (Electrical Engg);
· An excellent understanding on the nature of mission critical systems (Data Centers, Hospitals, Power plants, facilities, etc.).
· The candidate needs to be a self-starter and independent worker.
· Ability to solve problems at their root, stepping back to understand the broader context.
· Previous vendor negotiation and management skills for Data Center and/or upgrade construction contracts.
· Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
· Shows good judgment and instincts in decision making under pressure.
· Ability to prioritize in complex, fast-paced environment.
· Proactively and continually improve his/her level of knowledge about Vertiv's business and relevant technologies.
· Able to demonstrate his/her ability to take ownership of technical issues brought to him/her by his/her customer base. If the candidate is unable to resolve certain issues by themselves, he/she should demonstrate a willingness to actively engage other support teams to drive it to resolution.
An interest in work subject matter that ensures that the teams are kept abreast of all relevant industry standards changes and innovation practices.

Roles & responsibilities:

To handle smart solutions operations in WZ including Mumbai, Gujrat, MP, CG & Rest of Maharashtra.

To maintain install base of smart solution products across zone.

100 % PM completion as per customer agreement.

Ensure breakdown calls are attended within given SLA.

Coordination with vendors for PM . BD calls.

Communication with customer.

Coordination with sales team.

Feedback from customer on services.

Improvement plans in services.

Handling call management system for smart solutions.

Preparing daily, weekly, monthly quarterly reports, PPT's.

Reviewing vendor performance.

Reviewing daily call logs in the systems & to take necessary actions.

Coordination with internal & external stake holders.

Visiting sites as per requirements.

Handing over of new sites if any.

Training to customers.

Spares Management.

Criteria:

Good communication skills.

Proficiency in maintaining data base.

Proficiency in excel, PPT

Quick learner

Self starter

Leader

People management

Data Base management

Proactive approach

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