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Senior Manager

3 months ago

Bengaluru, Karnataka, India Meesho Full time
About the Team:
  • You'll be part of the Seller Insights & Services Team at Meesho's Monetisation team as a Senior Manager - Operations, focusing on enhancing revenue streams managing seller services & insights POD. Leading the Seller Services POD, you will act as Project owner overseeing Paid Account Management, Priority Seller Support, and other programs.
  • Our team comprises 25+ professionals dedicated to empowering sellers for online business growth. We collaborate closely with Product, Finance, Business Growth, and Analytics teams to facilitate profitable business expansion for suppliers nationwide.
  • At Meesho, we prioritize work-life balance, offer flexible schedules, and foster a vibrant team culture. Beyond work, we enjoy various recreational activities like gaming, discussing literature and films, and casual gatherings. In essence, Meesho promises professional growth and a fulfilling, enjoyable experience.
About the Role:
  • As a Senior Manager - Operations for Seller Services and Insights charter at Meesho, you will play a crucial role in ensuring seamless operations and exceptional support for our sellers. Leading a team dedicated to providing top-notch assistance to sellers, addressing queries, resolving issues, and driving overall satisfaction. This role requires leadership, e-commerce expertise, strong communication skills, and a passion for customer satisfaction.
  • What you will do:
    • Lead and manage a team of paid account management business, Priority Seller support team by providing guidance, coaching, and mentorship to ensure high performance and adherence to quality standards.
    • Contribute to the strategic development of services and offerings by using seller feedback, market growth trends, and key metrics analysis. Identify inefficiencies, streamline processes and drive improvements.
    • Identify, optimize, and scale improvements benefiting a large set of Sellers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Create mechanisms for accountability.
    • Participate in setting team goals aligned with the company's goals.
    • Collaborate with cross-functional teams and other Seller Services programs to find useful metrics driving growth and enhancing the end customer and seller experience. Contribute to creating business initiatives.
    • Supervise and execute challenging goals with an organized plan, evaluate short-term seller expectations against long-term strategic investments.
    • Collaborate with external teams such as category management, fulfillment, finance, product, and advertising to coordinate operations and initiatives for growth.
    • Oversee hiring and recruiting activities for your directs and the organization. Develop, coach, and mentor your team members.
    • Utilize advanced Excel skills to analyze data and derive actionable insights, driving informed decision-making.
    • Uphold a strong understanding of Meesho's processes and policies, ensuring compliance and consistency.
    • Foster a positive team environment, encouraging collaboration, innovation, and continuous learning.
What you will need:
  • Degree in a relevant field with at least 5 years of experience in team handling, preferably in e-commerce or customer support.
  • Strong communication skills, both verbal and written, with fluency in English.
  • Excellent Excel skills and familiarity with Microsoft Office products.
  • Experience in managing teams.
  • SQL knowledge is advantageous.
  • Proven track record of driving operational excellence and delivering results.
  • Strong analytical skills with a customer-centric mindset.
  • Ability to thrive in a fast-paced, dynamic environment, adapt to change with flexibility and resilience.
  • Demonstrated leadership capabilities, inspire and motivate a team.
Note: For your candidature to be considered, apply necessarily on the redirected career page of the company.