Senior Associate
2 weeks ago
Description
Title - Senior Associate - IQC
Department Rereg and Tranfers - CFT
Location GGN- India
Reports To Assistant Manager
Level Level 2
About Fidelity International
Fidelity International provides top-notch investment solutions and retirement expertise. As a privately owned, independent company, investment is our sole focus. We are guided by the needs of our clients, not by shareholders. Our vision is to offer innovative client solutions for a brighter future.
About your team
The primary role of the Independent Quality Control team is to ensure that the Retirement and Transfers operations team adhere to established procedures and legal requirements, ensuring consistent and positive customer outcomes for members and clients of Fidelity's Workplace investing business. The team performs process control assessments to uncover hidden risks and recommend solutions to eliminate or mitigate them. Additionally, they identify process gaps, recommend process improvements, and enhance customer experience by streamlining processes and enhancing efficiency.
About your role
- Role will focus on monitoring the work undertaken by Fidelity's Retail business
- Ensure transactions comply with regulatory guidelines
- Review Process control assessments (PCA) to identify risks and mitigation plans
- Conduct Root Cause Analysis and Error Trend Analysis
- Ensure client requests are processed efficiently
- Record findings and share with managers
- Provide guidance and coaching to processing team
- Drive quality improvement initiatives
- Represent the department in key projects
- Identify risks proactively and suggest mitigation strategies
- Resolve client issues satisfactorily
- Keep supervisor informed of progress and escalate issues
- Stay updated on procedures and implement new ones
- Perform testing within set timelines
About you
- Minimum 2-3 years of experience in Quality Assurance
- Develop and implement Quality procedures
- Resolve problems proactively
- Collaborate effectively in a team environment
- Communicate with business partners regarding inspection results
- Monitor performance and produce statistical reports
- Strong analytical skills and attention to detail
- Experience with complex excel sheets and presentations
- Understanding of MS Access and SharePoint
- Ability to identify potential risks and use statistical tools
- Self-starter with strong time management skills
- Build relationships at all levels
- Work in a customer-focused environment
- Adapt quickly to changes
- Good understanding of customer service standards
- Effective written and verbal communication skills
Feel rewarded
Firstly, a comprehensive benefits package will be offered. Your wellbeing and development will be prioritized. We'll offer flexibility in your work arrangements. Our goal is to ensure that you find fulfillment in your work and feel happy to be part of our team.
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