Systems Analyst 1-IT

2 weeks ago

Bengaluru, Karnataka, India Oracle Full time

Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

Job Description: Expert knowledge in Veeam, Avamar, Rubrik and Avamar backup solution Configuration, monitoring, administration, and maintenance of backup environment including Backup servers, backup storage, VTL, network configuration and clients Configuration of backup solution on requested servers Performing standard and test restores of requested files, folders, databases, and virtual machines Performing disaster recovery tests Having at least basic knowledge of Windows and Unix OS administration Having at least basic knowledge of Bash, Shell and/or PowerShell scripting Reporting department KPIs to top management Representing Backup & Restore team in cross-department projects Create and update documentation; actively build teams knowledge base Troubleshooting backup issues related to VMs and flat files Troubleshooting backup issues related to IBM DB2, Oracle and Microsoft SQL databases Perform in line with agreed procedures, SLAs, and customers' expectations Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company's intellectual property protection. Behaviors and attitudes consistent with the values. Professional skills development by participation in training and constant self-education.

Qualifications:

* Provide 24x7 2nd level support responding to escalated issues, troubleshooting errors and developing technical solutions to ensure implementation of process improvements
* Support for all products, solutions or processes as assigned and in accordance with internal Support Management standards and procedures.
* Support and maintain hardware, software and connectivity components by analyzing the functionality of infrastructure framework and designing and planning major upgrades and changes to ensure reliability and availability.
* Collaborate with key stakeholders by regularly communicating, clarifying technical solutions and supporting timely and efficient team operations by utilizing and sharing knowledge and expertise.
* Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
* Work with business representatives, IT Management, IT development, support teams and vendors to ensure on time, on budget, and quality delivery of technical solutions that support the strategic direction of the business and IT.
* Maintain a common documentation library of standardized procedures and configurations (RunBooks).
* Collaborate across Operations and Implementation teams to determine best solutions for support.

Career Level - IC1

Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Test and coordinate testing of new releases of Oracle Applications. Log bugs against applications and follow up with IT and Development. Monitor future applications releases. Train users on features of applications. Maintain applications responsibilities based on work group of user. Act as reporting resource. Represent users at Data Center meetings, user meetings at quarter end and whenever necessary.

Minimal work experience:

Minimum 2 years of experience in similar position (Backup Administrator) Preferable work experience in IT Operations Center or Business Process Centers High knowledge of Backup, Storage, and server areas Operational mindset and cooperation skills

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