Lead UX Designer

1 week ago

Chennai, Tamil Nadu, India Athenahealth Full time
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Join athenahealth's quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile.

Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other parts of our lives.

We're looking for a Lead Designer to thoughtfully contribute to our award-winning athenaCollector product, specifically for athenahealth's Patient Payments & Insurance area.


athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry.

If you're a talented, innovative, and strategic designer, motivated to make a difference in healthcare, then we want to talk to you.

Help us break through all the red tape and transform everyone's experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.


Position Summary:
We're looking for a Lead Designer to thoughtfully contribute to our award-winning electronic health record and practice management products.

In this role, you will work closely with a multi-disciplinary, agile R&D team to research, define, and design product features that create valuable and delightful experiences for our users.


Education, Experience, & Skills Required:

Bachelor's or Master's degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, User Experience (UX), or related disciplines10+ years of professional experience working in UX research and design.

Solid capability in a range of UX research and design techniquesExperience planning, facilitating, and summarizing user research, including discovery interviews, field studies, in-person or remote evaluative testing, and unmoderated studies.

Understanding of how to work within the agile development process, for the design, development, and delivery of software.

Strong verbal and written communication skills, in EnglishBehaviors & Abilities Required:
Develop strong problem statements and metrics to articulate the potential value of new and updated features.
Provide sound rationale for UX recommendations, to gain others' support and commitment.
Set clear objectives to ensure that ensure design solutions are achieving the right business and user outcomes.
Design simple, effective, and elegant interactions between users and products.
Forge strong relationships and work collaboratively within a multi-disciplinary team.
Manage ambiguity, change, and uncertainty, while making good and timely decisions that keep work moving forward effectively.

Adapt to the changing needs of a dynamic business with the flexibility and willingness to jump into any aspect of work to help the team achieve results.


About athenahealthHere's ourvision:
To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What's unique about our locations?From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams.

Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That's another story.

athenahealth develops andimplements products and services that support US healthcare:
It'sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal.

We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.


Our size makes a difference, too:
We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture.

OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future.

As part of the evolution of athenahealth'sCorporate Social Responsibility(CSR)program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons.

And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility.

Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.

With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

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