Documentation Officer

2 weeks ago


Gurgaon, Haryana, India Design Scape Full time

Job Description:
We are seeking a talented and experienced CRM Specialist to join our dynamic team at Infratech.

The CRM Specialist will play a critical role in managing and optimizing our Customer Relationship Management system to enhance our customer service and streamline our sales and marketing efforts.

If you have a passion for real estate and a proven track record in CRM management, we invite you to apply.


Key Responsibilities:

CRM System Management:
Administer and maintain our CRM system, ensuring data accuracy, integrity, and security.

Database Management:
Manage and update customer information, segment data, and maintain organized records.

Data Analysis:
Analyze customer data and trends to identify opportunities for improving customer engagement and satisfaction.

Automation and Integration:
Implement automation and integration solutions to streamline processes and enhance productivity.

Report Generation:
Generate regular reports and insights from CRM data to support decision-making.

Customer Support:
Provide prompt and efficient customer support to resolve CRM-related issues and inquiries.

Collaboration:
Collaborate with sales, marketing, and IT teams to ensure CRM alignment with business objectives.

Continuous Improvement:
Stay updated on CRM best practices and technologies and make recommendations for improvements.

Experience:

- total work: 1 year (preferred)

Work Location:
In person
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