Non Voice Process

7 days ago


Coimbatore, Tamil Nadu, India Digital Orbis Creators LLP Full time
Hiring Trainee Process Consultant (Non Voice)

Leading BPO is hiring freshers for Non Voice Process

Eligibility Criteria:

Education:
BSc, BCom, BBA, BA, BPharma (any discipline), BCA Graduating in
with no backlogs need to apply.

Kindly Note:
No BE/Btech's, No Post Graduates, No diploma


Shift:
Rotational Shift ( which Includes Night Shift)

Pick up and Drop would be provided

Work Location:
KCT tech park, Saravanampatti Rd

Rounds Of Interview:
F2F interview Only


Work Role:
Processing claims and take appropriate actions as per the process guidelines.

Understand the basic professional standards and established procedures, policies before taking action and making decisions.

Maintain customer satisfaction ratings through TAT and quality standard basis client SLA's

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

Input data into the company platform to keep each customer record updated


Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.

Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions

Salary:
From ₹12,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location:
In person

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