Sr Operational Process Analyst
7 days ago
The role requires a good understanding of the SLA' s and Service Management
The role acts as a liaison and key enabler between Business, Product, vendors
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk.
Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency.
Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below.Primary responsibilities:
SLA (Service Level Agreement):The incumbent will develop and maintain SLM charter, process definition, procedures, standards, and training materials ensuring no technical or business knowledge gaps.
Responsible for SLA/contract negotiation and drafting SLAs, developing and maintaining current and up to date Service Level Management Catalog working with Technical application domain owners, application support teams, business owners and legal for alignment.
Establish audit criteria and directs the Service Level Management team in the gathering, analysis, and measurement of SLM process related data, as well as the distribution of all audit results, measurements, metrics and scorecards to promote proper adherence to process requirements.
Develop and maintain automated environment that will be used to create standard performance reports for use in management and reporting of customer Service Levels.
Execute data extract, data manipulation, data analysis for the reporting framework and ensuring all critical documentation are relevant organized and maintained to a high standard of quality and accuracy.
Create and administer processes to facilitate continual process improvements and evolution as relates to Service Level Management such as automated reporting and Champion for Service Level Management best practices.
Negotiates and agrees on the levels of Service to be delivered with the customer (either internal or external); formally documenting these levels of Service in SLAs.
Critical Incident Management:
Create Management and Executive level communications related to technology incidents.
Create Management and Executive level alerts, reports and dashboards related to technology incidents.
Train existing staff on communication best practices and standards.
Develop communication and training materials, as well as organizing, facilitating, and conducting training via webinars, as needed.
Partner with support partners, business leads and management teams to develop a consistent message related to incidents.
Create, review/proofread content and format communications appropriately for an audience of business senior management and stakeholders.
Meet with application owners, application developers and analysts, coding staff and the like to determine business needs and functionalities desired for target application.
Processes Management:
Ensures and promotes ITIL4 best practices for Incident, Problem, Change, Release management within IS and Service Providers.
Collaborates in Support Processes and Tools definition, implementation, and monitoring.
Collaboratively seeks Continuous Improvement, simplification, and harmonization of IS processes across regions, ensuring benefits are delivered.
Support Dashboard:
Seeks regular feedback and interaction with region's Key Service Stakeholders.
Collaborates with global teams in Dashboard definition and changes.
Security & Compliance Management.
Ensures/promotes SOX guidelines accomplishment (Change Management)
Education / Certifications:
Bachelor's Degree in Technology, Engineering or equivalent required
Certifications in ITIL 4 required
Experience in relevant Cloud technologies.
Minimum Experience:6 – 8+ years of related experience in L2 application support
Specialized Knowledge & Skills:
Primarily focus on 24x7x365 eyes-on-glass monitoring, alerting, requests, and troubleshooting
Azure knowledge/experience
Experience in SQL query – any database
Experience in visualization tools – Power BI or tableau, or similar tools
Development background
Hands on exp – JIRA, SharePoint, confluence, ServiceNow, GitHub.
Basic scripting – Shell and python.
Hands on exp in JAVA coding best practices.
Alert verification and validation of false positives in alignment with SOPs
Performing daily system monitoring, verifying the integrity and availability of cloud infrastructure, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, live data feeds, and batch processing
Sending internal and external communications for scheduled maintenance and high-priority major incidents
Triaging all support requests and performing preliminary investigation for all reported issues
Attempting to provide first-call resolution for all reported issues by researching documentation and knowledge base
Performing root cause analysis (RCA) and drafting customer-facing summary of events and preventative measures
Escalating to second-tier support per incident management process, ensuring adherence to SLAs
Setting up bridge calls with the appropriate teams for major incidents
Participating in 24/7 technical support coverage across the cloud datacenter environment and applications
Drive automation for repetitive tasks to build efficiency and ensure consistent delivery
Participate in internal projects to deploy new tools or features
Write knowledge base articles and runbooks for commonly asked questions or frequently reported issues
Apply analytical skills to assist in the resolution of complex, time-sensitive issues or escalate when necessary with a sense of accountability and sound personal judgment
Work natively in a mixed Windows/Linux environment and fully comprehend hybrid architectures
Perform tasks by executing runbooks and communicating to stakeholders
Work in an operational support role with flexible shifts and schedules including weekends and holidays
Learn more about the LexisNexis Risk team and how we work#LI-JR1#LI-HybridAt LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers.
We are an equal opportunity employer:
qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
We are committed to providing a fair and accessible hiring process.If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact Please read our .
-
Sr Analyst
7 days ago
Navi Mumbai, Maharashtra, India Ansell Full timeJob Description - Sr Analyst, Business - Sales Job Description Sr Analyst, Business - Sales Description
-
Sr Data Analyst
2 months ago
Mumbai, Maharashtra, India timesjobs Full timeSALARY: 5 to 6 lakhsLOCATION:Mumbai, Maharashtra, IndiaVACANCIES: 1QUALIFICATION:Any graduateMALE/FEMALE:Male/FemaleEXPERIENCE: 2 to 5 yearsJOB DETAILSCollection and Collation of dataAnalysis and Interpretation of collected dataIdentifying patterns and trends in data setsReporting on daily/weekly/monthly business KPIs/metricsWorking alongside teams within...
-
Sr Data Analyst
3 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeSALARY: 5 to 6 lakhsLOCATION:Mumbai, Maharashtra, IndiaVACANCIES: 1QUALIFICATION:Any graduateMALE/FEMALE:Male/FemaleEXPERIENCE: 2 to 5 yearsJOB DETAILSCollection and Collation of dataAnalysis and Interpretation of collected dataIdentifying patterns and trends in data setsReporting on daily/weekly/monthly business KPIs/metricsWorking alongside teams within...
-
AVP, Operational Risk Sr Analyst
7 days ago
Mumbai, Maharashtra, India 12542 Citicorp Services India Private Limited Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and...
-
Sr Operational Process Analyst
7 days ago
Mumbai, Maharashtra, India LexisNexis Risk Solutions Full timeThe role requires a strong understanding of the SLA' s and Service Management with deep hands on skills in the processes involving (i.e. Incident, Problem, Change, and Release Management). The role acts as a liaison and key enabler between Business, Product, vendors, and our client support team, and IT Services, Application Security & Compliance,...
-
Sr. Sourcing Analyst
2 months ago
Mumbai, Maharashtra, India BMC Software Full timeBMC Software – The Multi Cloud Management CompanyBMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.BMC...
-
Sr. Sourcing Analyst
3 weeks ago
Mumbai, Maharashtra, India BMC Software Full timeBMC Software – The Multi Cloud Management CompanyBMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.BMC...
-
Sr Analyst/Specialist Finance Analytics
1 month ago
Mumbai, Maharashtra, India Colgate-Palmolive (India) Full timeApply for Sr. Analyst/Specialist Finance Analytics, Career Progress Consultants in Mumbai for 3 - 7 Year of Experience on
-
Sr Analyst/Specialist Finance Analytics
3 weeks ago
Mumbai, Maharashtra, India Colgate-Palmolive (India) Full timeApply for Sr. Analyst/Specialist Finance Analytics, Career Progress Consultants in Mumbai for 3 - 7 Year of Experience on
-
Sr. Support Analyst
7 days ago
Mumbai, Maharashtra, India Dynatrace Full timeJob DescriptionThe Sr. Support Analyst will provide technical support across our business applications for multiple workstream in the Asia-Pacific region. This customer centric role will assist users, primarily in Salesforce, with any issues that arise in processing a high volume of CPQ and account transactions. Additionally, this role must possess...
-
Operations Analyst
7 days ago
Mumbai, Maharashtra, India Michael Page Full timeOpportunity to work in a global fund in a unique roleOpportunity to work directly with CEOs and senior leaders across various domainsAbout Our ClientThe firm is an international, family-backed evergreen investment company and partners with entrepreneurs who are building the next generation of category-defining brands that will positively impact the consumer...
-
Operations Analyst
7 days ago
Mumbai, Maharashtra, India Michael Page Full timeOpportunity to work in a global fund in a unique role Opportunity to work directly with CEOs and senior leaders across various domains About Our Client The firm is an international, family-backed evergreen investment company and partners with entrepreneurs who are building the next generation of category-defining brands that will positively impact...
-
Business Process Analyst
7 days ago
Mumbai, Maharashtra, India NEC Software Solutions (India) Full timeJob DescriptionShort Description:To perform analysis and design of infrastructure services processes within a predefined target operating model framework.Business process analyst -for e-tom implementation.The business process analyst covers duties such as: run workshops with process stakeholders to design the processes define, agree and document RACIs ensure...
-
Sr Analyst
1 month ago
Mumbai, Maharashtra, India timesjobs Full timeSite upgrade in progress. You will not be able to apply at this time. Please be patient and check back with us later.Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate,...
-
Sr Analyst
3 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeSite upgrade in progress. You will not be able to apply at this time. Please be patient and check back with us later.Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate,...
-
Sr. Business Analyst
7 days ago
Mumbai, Maharashtra, India General Mills Full timeGeneral Mills Global Shared Services Centre in India - Join Us! Are you ready to be part of a proactive team that supports and enhances General Mills operations worldwide? Look no further! We are currently seeking a Sr. Business Analyst - Trade Strategy & Capabilities to join our dynamic team in Mumbai. About Us At General Mills, we take pride in...
-
Mumbai, Maharashtra, India Workday India Private Limited Full timeAbout the Role We are looking for a Sr Enterprise Application Analyst to join our WOW Finance team. In this role, you will be working closely with our Finance teams to drive process and system improvements that will help enable the finance organization and drive scale. This role will provide technical mentorship, be hands on, respond to reporting/analytics...
-
Sr. Analyst
7 days ago
Mumbai, Maharashtra, India General Mills Full timePosition Title Sr. Analyst – SC Advanced Analytics, Data and Insights Function/Group Supply Chain Location Mumbai Shift Timing 1.30 pm pm Role Reports to Assistant Manager – SC Advanced Analytics, Data and Insights Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries....
-
Operator
7 days ago
Mumbai, Maharashtra, India DP World Full timeGENERAL RESPONSIBILITY & AUTHORITY Operate an RTG/RMG in the movement of containers as instructed and in accordance with safe operating procedures, performance targets and standards. Ensure that DP World Nhava Sheva health, safety and environmental policies and procedures are observed. Ensure the DP World Nhava Sheva T Security policy and procedures are...
-
Sr. FP&A Analyst
7 days ago
Mumbai, Maharashtra, India Isprava Full timeAbout IspravaIsprava is a leader in the luxury holiday home market in India specializing in serving a discerning clientele along two fronts:1) Design, construction, furnishing, and management of sophisticated luxury homes that celebrate heritage alongside modernity and sustainability.2) Hospitality Services, Refurbishment, and Rental Management for luxury...