Cs- Implementation

2 weeks ago


Bengaluru, Karnataka, India Zluri Technologies Full time

JOB DESCRIPTION

CS Implementation

About Zluri

You can read more about why we are building Zluri here - Why Zluri? Why now?**
Responsibilities:
  • Coordinate with the sales team to understand the scope of the project and set up the kick
  • off call with the customers
  • Drive the kickoff call and establish the roles and responsibilities of the team. Ensure key stakeholders from customers and Zluri are participating in the kickoff.
  • Set expectations of the Implementation and finalise the Scope/requirements with the customer
  • Setup and drive the regular status meetings with the customer POC and prepare and send the weekly status reports with the health of the onboarding/ any escalations
  • Have functional knowledge of the Zluri product and provide L1 level of technical support and troubleshooting during the Onboarding process.
  • Escalate and rally the internal resources to ensure customer's issues are addressed
  • Understand the technical knowhow of Implementations to be able to guide/mentor the team when needed
  • Leverage best practices of Implementation to reduce the time to value for the customer
  • Act as a customer advocate in raising feature requests of the customer to the product
  • Work in a dynamic, fast paced environment and help us grow one of the newest teams at the company. Help setup processes, systems and hire the right people to expand the team
  • Capture customer stories to be communicated to our product, engineering, and marketing teams
  • Collaborate and participate in a globally dispersed services team

Requirements:

  • 3+ years of professional experience in the implementation of SaaS solutions, either at a technology vendor or an IT services partner
  • High level of technical proficiency in SaaS technologies and APIs with a high capacity to learn
  • Customer facing experience
  • Exceptional project management, oral and written communication, and presentation skills
  • Excited to play an integral role during our company's most rapid growth period
  • Comfortable in working for other geographies of the world based out of India.
  • Well versed with various SaaS offerings and tools in the market.

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