CRM Executive
2 weeks ago
Job Information:
Industry
Property & Real Estate
***Work Experience
1-3 years
***Salary
10 K+
***City
Bangalore South
***State/Province
Karnataka
***Country
India
***Zip/Postal Code
560102
Customer Relationship Manager
This vacancy is at a renowned Real Estate Company in Bangalore.
Job Description:
- 1. Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity.
- Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements.
- Responsible for maintaining and Preparation of Final work Report. Coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.
- Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.
- Responsible for handling customers of the Lawns & Beyond project contains the entire customer database.
- Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.
- Managing post booking customer services till delivery /possession stage.
- Collection of payment dues, against demands generated with construction progress.
- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, and Bank Loan processing of documents.
Requirements:
- 3+ years of relevant industry experience.
- Minimum 25 years of experience in handling service desk managers (CRM Managers)
- Should have experience in handling a team of 2040 members (direct/ indirect team members)
- Experience in customerfacing positions as a professional services consultant.
- Excellent communications and interpersonal skills.
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