3 Days Left Senior Software Engineer

2 weeks ago

Bengaluru, Karnataka, India InRhythm Full time
Who Is InRhythm?


InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy.

Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market.

InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.

InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after.

The InRhythm team of A+ thought leaders don't just "get an assignment," they join the company to do what they love.

It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm.

What We Do At InRhythm

We bring enterprises' most urgent, important products to market with high-velocity, high- quality and 10x impact.

We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.

This is a unique opportunity to get in on the ground floor of an evolving team.

InRhythm clients include a broad range of highly visible and recognizable customers, including, but not limited to:

  • Goldman Sachs
  • Fidelity
  • Morgan Stanley
  • American Express


From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud native applications, as well as mobile and web development.

The projects we work on literally change the world. They change the way we live, work, and think in a positive way.

We're Looking For a Senior Conversational AI Engineer


Our team is looking for someone who has a passion for developing performant and robust chatbot applications that can handle large call volumes from customer support channels.

We're looking for a natural consultant who can build and maintain relationships in financial and tech environments. The ideal candidate will be a driver of process, accountability, customer engagement, and strategy.

This will be driven from a proven ability to plan and execute scalable strategies, superior client management, escalation skills, and the ability to thrive in a fast-paced environment.

Office Requirements

Locations:
Bengaluru

Number of Days in Office: 5

At InRhythm, You Will

  • Design, develop, and test chatbot applications and workflows using Go (Golang) and AWS Lex
  • Utilize data to conduct experiments and generate new content, parameters, and settings for continued optimization of the customer experience
  • Analyze business processes and identify automation opportunities
  • Provide oversight into developing and operating the chat and chatbot strategy, which includes using data models to drive contextual conversations across voice and chat channels
  • Work with fellow engineers on improving the customer experience with chatbots and increasing the containment rate of the overall interactive voice response (IVR) system
  • Identify pitfalls ahead of time, raising concerns and managing expectations with all stakeholders
  • Collaborate with stakeholders to gather requirements and provide technical expertise to chatbot projects
  • Provide technical support for chatbot solutions and troubleshoot issues
  • Ensure quality and performance of chatbot solutions by establishing a datafocused structure for making decisions to enhance the customer experience
  • Define and break out epics/features for others, while maintaining a sense of the whole picture
  • Work in a crossfunctional agile team to deliver working software incrementally
  • Help InRhythm's technology division by collaborating on the interviewing pipeline, mentoring lessexperienced engineers, hosting tech talks and workshops, identifying industry trends to discuss, and participating in practice activities.
Requirements

  • 5+ years of professional engineering experience building chatbots using AWS Lex, Dialog Flow, Polly, Azure, or Nuance
  • 2+ years of professional engineering experience with Go (Golang) programming language and Go Testing framework
Experience with the following Amazon Web Services (AWS) features:

  • AWS Connect
  • AWS Lambda
  • AWS Lex
  • AWS States
  • AWS Machine Learning
Experience working with interactive voice response (IVR) systems

  • Understand fundamentals of Natural Language Processing (NLP) and its pitfalls (i.e. model overfitting and underfitting)
  • Understand how AWS Lex intents and utterances work
  • Troubleshoot complex AWS Lex bots with hundreds of intents and utterances, especially issues related to user dialect, multi intent classification, user stammering, and intent switching
  • Experience testing AWS Lex bots using AWS States Step Functions
  • Experience improving AWS Lex bot flow inputs and variations to increase intent success
  • Experience working with large Go libraries and backend services via authenticated REST API calls
Familiar with other programming languages supported by AWS Lambda, such as:

  • Python
  • Java
  • Staying up to date on industry trends
  • Excellent communication
Why Work at InRhythm?

People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges.

InRhythm continues to evolve and grow – and is now prepared to accelerate "scale" with the addition of this role to our community.

At InRhythm we believe in building a better workplace.

When you join our team, you can expect a number of work/life benefits:

  • Comprehensive Insurance Plan
  • Paid Maternity/Parental Leave
  • Social and Flexible Work Environment
  • Fitness Allowances

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