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MIS Executive

3 months ago

Hyderabad, Telangana, India Tech Mahindra Full time

Minimum 1 year of experience as MIS Executive on papers is required.

Role and Responsibilities:

  • Understanding the following matrix and having practical experience with formulas.

Tasks include:

  • Shrinkage calculation
  • Attrition analysis
  • Utilizing conditions, HLookup, Sumif, Avgif, and Sum product
  • Calculating service levels
  • Handling occupancy and utilization calculations
  • Developing APR
  • Utilizing data analytics for report generation
  • Conducting manpower calculations
  • Managing roster/scheduling
  • Creating, maintaining, and presenting dashboards for review
  • Practical experience in inbound or chat and email processes