IT Operations Analyst I

2 weeks ago

Bengaluru, Karnataka, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:
Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided.
College or university degree required.
General ProfilePerforms routine assignments.
College or university degree required. Or the equivalent work experience that provides exposure to fundamental theories and concepts.
Develops skills by performing structured work assignments.
Uses existing procedures to solve routine or standard problems.
Receives instruction, guidance, and direction from others.
Functional KnowledgeRequires a conceptual understanding of theories, practices, and procedures.
Business ExpertiseApplies general knowledge of business developed through education or previous experience.
ImpactHas a limited impact on own work team.
Follows standardized procedures and practices to achieve objectives and meet deadlines.
LeadershipNo supervisory responsibilities.
Responsible for developing technical contributions.
Problem SolvingUses existing procedures to solve standard problems.
Examines information and standard practices to make judgments.
Interpersonal SkillsExchanges information and ideas effectively.
Ask questions and checks for understanding.
Responsibility StatementsMonitors applications or infrastructure using industry-standard tools or completes SOP based work.
Maintains task-based queue for completed tickets in the order received or based on criticality.
Provides support for installations, troubleshoots local applications, and database issues.
Assists Operations Engineers with designing and implementing new solutions.
Assists in maintaining and updating documentation.
Provides onsite and remote assistance.
Participates in planning, daily meetings, and backlogs sessions.
Performs other duties as assigned.
Complies with all policies and standards.

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