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Digital Customer Communication
2 weeks ago
Integrated PHI is searching for a skilled individual to be part of our Marketing team as a Digital Customer Communication Specialist. Your main task will be to craft interesting content to engage with our customers across different digital platforms.
- Develop and execute digital communication strategies
- Create captivating content for email campaigns, social media, and website
- Analyze customer engagement data to enhance communication strategies
- Collaborate with diverse teams to ensure brand uniformity
- Stay informed about industry trends and top digital marketing practices
If you are a creative problem-solver with strong communication abilities and a keen interest in interacting with customers online, we are eager to hear from you. Come join our team at Integrated PHI and contribute to providing outstanding digital experiences for our customers.
Job Role Specifications
We appreciate the outlined duties and qualifications for this job opportunity. Below are the required specifications for the position:
Responsibilities:- Engage with current and potential clients via email, WhatsApp, and social media platforms (LinkedIn, Instagram)
- Promote the company's services
- Address customer queries and manage their requests
- Establish strong client connections
- Follow up with potential clients and assess their suitability
- Gather customer feedback
- Contribute to the growth of digital marketing efforts
- Oversee social media profiles (LinkedIn, Instagram) to expand client base and market services
- Create compelling content on social media channels
- Contact potential clients through email and WhatsApp
- Analyze digital marketing campaigns and provide detailed insights
- Keep abreast of the latest digital marketing trends
- Work collaboratively within a team environment
- Background in Marketing, Public Relations, or a related field
- Minimum of 1 year experience in customer service and 2 years in digital marketing
- Exceptional written and oral communication skills
- Proficient in managing social media platforms
- Email marketing expertise: Skillful in sending promotional emails to customers
- LinkedIn messaging proficiency: Experienced in leveraging LinkedIn for customer connections
- WhatsApp and Instagram messaging: Capable of supporting and communicating with clients through WhatsApp and Instagram
- Customer follow-up capabilities: Proficient in post-purchase customer engagement
- Adept at collaborative teamwork
- Fluency in Arabic and English
If you require further clarification or additional details, please do not hesitate to contact us. We appreciate your consideration of these specifications for the job role.
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