associate consultant

1 week ago

Pune, Maharashtra, India HCLTech Full time

Job Description :
ServiceNow Developer Role Requirements
Developer Requirements ( System Engineer)

  • Sr. ServiceNow Developer in Support of ServiceNow Platform ( 5 years )
  • Work with BA's and stakeholders to understand and recommend solutions to meet business requirements
  • Develop new and update existing workflows, forms, integrations, reports, dashboards and process automation
  • Tool capability requires use of modern development tools and techniques including; ServiceNow Workflow, Flow Designer, Integration HUB, REST API, JavaScript and other web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML), catalog builder

Qualifications:

Education/Experience:
Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
7.3 to 5 years of ServiceNow development for a large company utilizing ITSM, ITOM, SPM,
CMDB.

  • Experience building ServiceNow reports and dashboards.
  • In depth understanding of ServiceNow Workflows, Business Rules, Integration HUB and REST APIs
  • Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML)
  • Certifications - Preferred
  • Certified as ServiceNow System Administrator (CSA)
  • Certified as ServiceNow Application Developer (CAD)

Job Description :

CMDB
CMDB Administrator / ITOM Developer
1.3 to 5 years working with the ServiceNow platform
2.3+ years working configuration management and maintaining a
CMDB , Discovery troubleshooting, Data Certification,Monitor Health, Remediate Duplicates, IRE, Scheduled Jobs

  • Working knowledge of the Common Service Data Model (CSDM)
  • Working knowledge of Service Mapping process
  • Working knowledge of the ServiceNow Discovery
  • Working knowledge of data intake integrations with other Data sources
  • Certifications Preferred - Certified as ServiceNow System Administrator (CSA)
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

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