Academic Counselor

2 weeks ago

Cochin, Kerala, India Phoenix Graduate School London Full time

Responsibilities

  • Answering phones and explaining the product and services offered by the company.
  • Contacting existing customers as well as prospective customers using scripts.
  • Following up leads acquired via digital marketing
  • Asking questions to the customer and understanding their specifications.
  • Resolving queries and issues related to the products and services.
  • Making recordings of all the sales phone calls and sales deals.
  • Taking and processing product orders in a professional manner.
  • Maintaining the database of the customers on a regular basis.
  • Suggesting solutions based on customer's needs and requirements.
  • Great interpersonal skills.
  • Exceptional oral and written communication skills.
  • Strong organizational skills.
  • Ability to work in a team or individually as and when required.
  • Manage and handle multiple tasks.
  • Outstanding problemsolving skills.
  • Exceptional attention to detail.
  • Hardworking individual.
  • Good time management abilities.
  • Strong decisionmaking skills.
  • Ability to tolerate stress and pressure.

DUTIES OF ACADEMIC COUNSELLOR

  • Assess academic and career needs of students.
  • Responsible for the maintenance of information on the advising website.
  • Interact in a positive manner with staff, students and parents.
  • Organize information session, collect advisor bios, oversee student adviser selection process, and register students for sections.
  • Develop and implement an ongoing procedure and analysis for curriculum review, development, and/or revision as well as provide information needed for strategic planning.
  • Ensure college compliance with all accreditation and regulatory agencies.

Skills Required:

  • Multilingual proficiency (English, Hindi, other languages)
  • Approachable and vibrant personality.
  • Ability to approach any situation with patience and very strong empathy.
  • Passion to deliver the highest levels of customer service at all times.
  • Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.
  • Basic proficiency in MS Office Suite (Word, Excel, Powerpoint, ChatGPT) is preferable

Job Types:
Full-time, Permanent

Salary:
From ₹20,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Academic counseling: 1 year (preferred)

Language:

  • English (preferred)

Work Location:
In person

Speak with the employer

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