Customer Care Executive

1 week ago

Kolkata, West Bengal, India The Bay Suites Full time

Job Title:
Customer Service Specialist

Employment:
Full-time

Location:
Office (Mani Casadona - New Town, Kolkata)

About The Bay Suites


Whether you've heard of VRBO, stayed at an Airbnb, or engaged in any form of Peer-to-Peer lodging, you are likely familiar with the fun and exciting world of Vacation Rentals and Alternative Accommodations We are the fastest growing Canada based vacation rental management agency curating amazing guest experiences every day.

We harness our expertise as world-class vacation rental professionals to deliver first class guest experiences along with cutting edge technology to maximize revenue for our partners.

Our guests are looking for alternative accommodations fully equipped with the most sought after amenities which we proudly deliver in unique and exciting new ways.

We pride ourselves in being strategic, creative, and innovative thinkers who utilize all the tools in our vacation rental toolbox to solve our client's biggest problems from smart locks to smart pricing to luxurious turnkey designs.

We take tremendous pride in our work because we know we're making a difference in our community by helping our partners achieve their financial goals and our guests experience all that Canada has to offer.

We'll do whatever it takes to get the job done.

We are a team that takes time to stop and smell the roses, enjoy each other's company, and toast to the amazing journey we're on together.


JOB DESCRIPTION SUMMARY
We are in the vacation rental hospitality business. Most of our check-ins/outs happen throughout the week. Therefore, we require the ability to work weekends and holidays. The position is full-time. However, we believe in balance and find it important for our team members to have a day off.


All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding The Bay Suites Vacation Rentals standards and culture at all times.


ESSENTIAL JOB DUTIES AND FUNCTIONS - These duties can be performed with or without reasonable accommodation.

  • Confirm reservations booked online with guests by phone in order to ensure understanding and adherence to all rental policies and guest satisfaction with their vacation experience
  • Assist guests with their current reservations
  • Assist partners with general questions and processes
  • Ability to follow established procedures, while problemsolving where procedures do not yet exist
  • Work in a weekend/weekday rotation as "oncall" for the guest services department
  • Strong ability to multitask and attention to detail as our specialists operate in a technologydriven environment. You will be expected to master multiple software environments in order to successfully perform the duties of this position
  • Ability to assist with overflow call volume on guest inhouse matters, including cancellations and escalated guest issues
  • Assist with followup payment processing on guests' reservations, as well as processing payments over the phone
  • Fully comprehend and have the ability to successfully execute all relevant technologies, policies, and systems utilized by the front desk, guest services, and reservations teams
  • Communicate in a timely manner with appropriate staff when you identify an opportunity to create efficiency or improve service
  • Process daily reservations reports and review terms and conditions
  • Crosstrain, as needed, within the company in order to facilitate expanding skills and knowledge base
  • Establish and maintain effective communications and teamwork with other employees and departments
  • Be attentive, friendly, helpful, and courteous to all guests, owners, vendors, managers, and all other employees
  • Effective time management skills are vital in order to successfully manage daily correspondence volume and assigned tasks
  • Accuracy and attention to detail in all processes and communication including rate quotes, discounting, documentation
  • Provide administrative support, as needed, in order to facilitate meeting departmental goals and project completion
  • Demonstrate a high degree of integrity and confidentiality
  • Provide professional customer service at the highest levels with a desire to succeed
  • Possess a positive and upbeat attitude at all times
  • Exceptional verbal and written communication skills with flawless spelling and grammar
  • Provide destination recommendations with general knowledge of Fort Collins, Loveland, and Greeley, including restaurants, attractions, and entertainment

COMPETENCIES

  • Organizing Skills
  • Mathematical Skills
  • Provide professional customer service at the highest levels with a desire to succeed
  • Possess a positive and upbeat attitude at all times
  • Exceptional verbal and written communication skills with flawless spelling and grammar
  • Customer Focus
  • Conflict resolution skills
  • Team Player
  • Detail Orientation/Accuracy
  • Problem Solving/Reasoning Ability/Technical Capacity
**QUALIFICATIONS*

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