Operations Associate

2 weeks ago

India Coursera Full time

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning.

It is now one of the largest online learning platforms in the world, with 142 million registered learners as of December 31, 2023.


Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor's and master's degrees.

Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business.

Coursera became a B Corp in February 2021.


Join us in our mission to create a world where anyone, anywhere can transform their life through access to education.

We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

Job Overview:


As an Operations Associate, you will be a part of a scaled services team responsible for executing on key operational workflows for the company.

You will be responsible for managing and scaling escalated ticket workflows, operational tasks, and data analysis requests.

This team is unique to Coursera as it will touch all of our end users (partners, learners and clients) and will require a strong customer-centric approach to work in addition to keen critical thinking skills and process orientation.


Responsibilities:

  • Develop, execute, and scale technical workflows to ensure seamless services operations, utilizing internal tools, databases, and platform expertise, underscored by customer empathy.
  • Communicate with internal stakeholders and team members across departments to facilitate understanding and address the needs of our platform's users, ensuring alignment and collaboration.
  • Proactively identify potential issues and opportunities, contributing to projects aimed at mitigating risks and optimizing operations.
  • Generate informed advice, strategies, and ideas, catering to the diverse requirements of various stakeholders and partners.
  • Maintain detailed, accurate documentation and resources for internal and external reference.
  • Work collaboratively with crossfunctional teams to devise and implement creative technical solutions for partners, learners, and clients.

Qualifications:

  • Bachelor's degree or equivalent in a relevant field; fresh graduates are encouraged to apply.
  • Exceptional attention to detail and process orientation.
  • Effective communication skills, capable of engaging with internal stakeholders and team members across functions.
  • Strong problemsolving, critical thinking, and strategic planning abilities.
  • Highly adaptable, able to manage multiple projects and respond to shifting priorities.
  • Eagerness to learn, with a proven track record of handling computerbased tasks efficiently.

Preferred Qualifications:

  • Up to 2 years of experience in a similar role is an advantage but not required.
  • Background in leading and scaling technical workflows
  • Skills in data pulling, analysis, and reporting including a demonstrated ability to navigate complex databases independently
  • Basic knowledge of SQL and running queries to pull data

If this opportunity interests you, you might like these courses on Coursera:
Creative Problem Solving

Business Strategy

Influencing People


LI-MJ- Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

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