Learning & Development Manager II

2 weeks ago


Chennai, Tamil Nadu, India ZoomInfo Full time
The Customer Training Specialistis responsible for all aspects of on-boarding and training for ZoomInfo customers.
We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.What You'll Do : Facilitate on-boarding and training sessions for our global customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.Drive customer engagement beyond on-boarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.Work cross-functionally with the Account Managers & Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness. What You Bring : 5+ years proven work experience in customer facing Sales, Account management or Customer Training with 2+ of those years focused on training in sales and/or account management.Excellent communication, presentation and organisational skills.Proficiency in Google-Suite products. Preferred Qualifications: Proficiency with Salesforce (Lightning)Experience with learning management softwareExperience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale Shift timing: 5:00 PM - 2:00 AM ISTWork location: Chennai (3 days work from office)

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