Senior Quality Analyst

1 week ago


Hyderabad, Telangana, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website

Job location :Hyderabad

Position : Sr.Quality Analyst- Voice Process

Division : BPO

Experience : 2-4 years of experience in relevant role

Key Skills :

  • Monitor agents to identify errors, deviations & initiate corrective measures.
  • Provide actionable data to various internal support groups as needed.
  • Generate account specific QA reports based upon predefined contractual criteria and provide inputs to
  • Create & maintain timely & accurate QA database.
  • Conduct feedback sessions with Agents.
  • Participate in design of call monitoring formats and quality standards.
  • Compile and track performance at team and individual level.
  • Participate in customer and client listening programs to identify customer needs and expectations.
  • Coordinate and facilitate call calibration sessions for call center staff.
  • Provide feedback to call center team leaders and managers.
  • Prepare and analyze internal and external quality reports for management staff review

Know-How

Critical:

*Good written and verbal communication skills & team management skills.

*Familiarity with the DMAIC Approach

*Overview of Internal Audit procedure

*Familiarity with COPC compliance requirements

*Good knowledge of spreadsheets and graphs, ability to create and present Power Point presentations.

*Follow and ensure compliance to the Information Security Policy Statement, the Acceptable Use Policy and the Information Classification Policy

*Abide and check conformance by team members to the Do's and Don'ts explained during the security briefings / announcements.

Eligibility:

Any Graduate

Contact details

Padmapriya

Email-



  • Hyderabad, Telangana, India PureSpectrum Full time

    Who We Are:PureSpectrum is a fast-growing platform focused on market research and insights. We simplify technology for researchers to collect and utilize consumer data efficiently.PureSpectrum conducts over 115 million online interviews yearly through our Marketplace. Our unique respondent-level scoring system, PureScore, sets us apart in the industry....


  • Hyderabad, Telangana, India Epiq Full time

    :The Senior Software QA Analyst provides and ensures the overall assurance on the quality of product by implementing and adhering to the best practices in automation and manual testing processes.Job ResponsibilitiesWrite functional test cases for new enhancements and subsequently automate themEnsure overall application test coverageUnderstand requirements...


  • Hyderabad, Telangana, India PureSpectrum Full time

    Who We Are:PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption.PureSpectrum currently facilitates more than 115 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's...

  • Quality Analyst

    1 week ago


    Hyderabad, Telangana, India Hiresquad Resources Full time

    Quality Analyst/ International ProcessVoice Process/ BPO Position at A Leading BPO in Hyderabad5 DAYS WORKINGNight ShiftsImmediate Joiners OnlyQualification:Graduate or Post Graduate with:Min 1+ year experience working as a Quality Analyst in a BPOExperience in International Voice Process as a Quality Analyst (MANDATE)Well-versed with Quality Metrics and...


  • Hyderabad, Telangana, India PureSpectrum Full time

    Who We Are:Pure Spectrum is a rapidly growing market research and insights platform.We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption.Pure Spectrum currently facilitates more than 115 million online interviews annually through our Marketplace.Pure Spectrum also developed the industry's...

  • Quality Analyst

    2 weeks ago


    Hyderabad, Telangana, India Hiresquad Resources Full time

    Quality Analyst/International Process Voice Process/BPO A Leading BPO - Hyderabad 5 DAYS WORKING Night Shifts Immediate Joiners Only Work From Office Qualification: Graduate or Post Graduate Experience Required: Min 1+ year experience working as a Quality Analyst in a BPO Experience working in International Voice Process as a Quality...

  • Quality Analyst

    1 week ago


    Hyderabad, Telangana, India Hiresquad Resources Full time

    Quality Analyst/ International ProcessVoice Process/ BPOA Leading BPO - Hyderabad5 DAYS WORKINGNight ShiftsImmediate Joiners OnlyWork From OfficeQualification: Graduate or Post GraduateExperience Required-* Min 1+ year experience working as a Quality Analyst in a BPO* Experience working in International Voice Process as a Quality Analyst(MANDATE)*...


  • Hyderabad, Telangana, India Tide Full time

    Who are Tide:At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in...


  • Hyderabad, Telangana, India Tide Full time

    Who are Tide:At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in...


  • Hyderabad, Telangana, India Epiq Full time

    Description : The Senior Software QA Analyst provides and ensures the overall assurance on the quality of product by implementing and adhering to the best practices in automation and manual testing processes. Job Responsibilities Write functional test cases for new enhancements and subsequently automate them Ensure overall application test coverage ...


  • Hyderabad, Telangana, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare,...

  • Sr. Quality Analyst

    2 weeks ago


    Hyderabad, Telangana, India Construction Specialties, Inc Full time

    Job Description - Sr. Quality Analyst Job DescriptionDescriptionWe are looking for a Sr. Quality Analyst for our newly established Hyderabad Global Shared Services Office. The Sr. QA Analyst position is that of a functional test and being SPOC guiding the team. This person will work closely with the application development manager to identify weaknesses in...

  • Senior Analyst

    2 weeks ago


    Hyderabad, Telangana, India Tech Mahindra Full time

    Position: Senior Analyst for KYC (Know Your Customer) ProcessesWelcome to the exciting opportunity to join our team as a KYC Sr Analyst at our company. As a KYC Sr Analyst, you'll be responsible for various key tasks and ensuring compliance with regulations. Here's a sneak peek at what the role entails:Responsibilities:Performing KYC reviews and due...


  • Hyderabad, Telangana, India Evernorth Full time

    Application Development Senior AnalystPosition Overview:The Application Development Senior Analyst will assist the team in coordinating software development, and designs, codes, tests, and debugs in partnership with senior engineers. This role requires proficiency in many types and phases of applications programming including weighing the benefits, risks,...


  • Hyderabad, Telangana, India Evernorth Full time

    Application Development Senior AnalystPosition Overview:The Application Development Senior Analyst will assist the team in coordinating software development, and designs, codes, tests, and debugs in partnership with senior engineers. This role requires proficiency in many types and phases of applications programming including weighing the benefits, risks,...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Quality Assurance AnalystIn this role, you will:Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulationsPerform advanced, comprehensive reviews of multiple types of executive resolution transactions and...


  • Hyderabad, Telangana, India Harmony United Psychiatric Care Full time

    Harmony United Psychiatric Care is a healthcare company based in Florida, USA. We provide outpatient mental health and substance abuse treatment in the state of Florida, USA through networks of clinics and online telehealth platform. We have high quality of mental health professionals in our team including Psychiatrists, Psychologists, Psychotherapist, Nurse...

  • Quality Analyst

    4 days ago


    Hyderabad, Telangana, India PerkinElmer Full time

    Analyst, responsible for performing Analytical method validation and verification of APIs, Intermediates and Raw materials as mentioned below,Must under go training on relevant SOPs prior to execution of activities. Must under go analyst qualification prior to execution of activities. Ensuring data integrity and Good laboratory practices in every step and...


  • Hyderabad, Telangana, India Way to Success IT Services Private Limited Full time

    Job Title : Senior Business Analyst - P&C Insurance DomainJob Description :We are seeking an experienced Senior Business Analyst with a strong background in the Property and Casualty (P&C) insurance domain to join our team. The ideal candidate will have a proven track record of conducting data analysis, identifying data quality issues, and proposing...


  • Hyderabad, Telangana, India Live Connections Full time

    Job Posting : ServiceNow Senior AnalystLocation : HyderabadShift Timings : 11 AM - 8 PMExperience : 6-10 YearsOur GTS GDAS ServiceNow team supports one of the Big 4 and its Member Firms. We seek a ServiceNow Senior Analyst with expertise in multiple ServiceNow implementations and ITIL process implementation.Key Responsibilities : Design, develop, and...