![Schenker India Pvt. Ltd.](https://media.trabajo.org/img/noimg.jpg)
Deputy manager
2 weeks ago
Job Description
- Daily planning, scheduling, and tracking tasks for customers.
- Troubleshooting and resolving customer complaints within a specified timeframe while maintaining records.
- Managing ISO activities within the department.
- Sending routing instructions to overseas following specific formats, sharing pre-alerts with customers, and updating IGM & arrival details.
- Liaising with OPS release in cases of reported delays by customers/brokers.
- Communicating with customers via phone & email for uncollected items and keeping OPS informed. Ensuring close coordination with the ops team for document release.
- Achieving customer satisfaction by meeting TAT expectations.
- Handing over/Scanning copies of transition sets to Operations HOD.
About Us
Join DB Schenker, where you become part of a vast logistics network that spans the globe. It's an environment that empowers you to shape your career, contribute meaningfully, and create an impact. With a diverse team of over 68,000 colleagues worldwide, we embrace and celebrate individual differences in backgrounds, perspectives, and skills. Working together as one, we are Here to move.
Job Application Process
1. Create a Profile
2. Provide Information and answer job-specific questions
3. Upload your Resume and Attachments
4. Review Data and Submit Application
Notes
To be eligible for this role, you must have the legal right to work and reside in India.
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