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Client Servicing Executive

3 months ago


Mumbai, Maharashtra, India Fashion TV India Full time
Ensuring a positive and professional client service experience.

  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with technical assistance on products and services.
  • Expediting serious issues to management toward prompt resolution.
  • Building positive client relations by checking in regularly and following up on active processes.
  • Maintaining client records and documenting processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer, as well as emerging trends in client services.
  • Recommending product improvements based on client services feedback.

Salary:
Up to ₹400,000.00 per year

Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Speak with the employer
Expected Start Date: 16/08/2023