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CRM/ Real Estate
2 weeks ago
Work Location; Noida, Gurugram & Faridabad
Customer Care:
- Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner
- Respond to emails and letters from customers regarding queries, in a timely manner
- Collect and communicate customer feedback in a timely and efficient manner
- Maintain and update the database with information on the nature of queries and status of resolution
- Update customers on the status of their queries and complaints in a timely manner
- Record all customer complaints / issues received and resolved
- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
Registry Execution:
- Good experience in Builder Buyer Agreements registration and conveyance Deed registration process
- Handle and coordinate regarding the collection of registry appointment
- Handle the customer walk-ins for registration of real estate flats, commercial shops
- Knowledge of property ID creations, tax paid and registry task generations
- Maintain and update the complete MIS as per the requirement
- Involvement in Haryana RERA, TDS, Stamp Duty and other registry related documents
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