Program Manager – Birla Living

2 weeks ago


Bengaluru, Karnataka, India Aditya Birla Group Full time

About Us: - Birla Living is dedicated to redefining the standard of living through thoughtful design, impeccable service, and unparalleled customer experiences. As a leader in the hospitality and real estate industry, we are committed to enriching the lives of our customers and communities.

Minimum Experience :8+ years in program management, preferably with a focus on customer experience or customer service .Experience in hospitality/real estate companies or Interior Design Firms is highly desirable.

Role Responsibilities:

  • Lead the development and execution of customercentric programs designed to enhance the living experience of our customers
  • Collaborate with crossfunctional teams including marketing, customer service, FM teams to ensure a cohesive and effective strategy.
  • Manage the entire program lifecycle from concept to delivery, including budgeting, scheduling, and resource allocation.
  • Use customer feedback and market research to guide program direction and ensure alignment with customer needs and expectations.
  • Implement best practices in program management and customer experience to drive continuous improvement.
  • Establish metrics and KPIs to measure program success and impact on customer satisfaction.
  • Serve as the primary point of contact for all Birla Living programrelated communications both internally and externally.
  • Provide leadership and mentorship to project teams and junior staff.
Technical Skills :

  • Excellent analytical and problemsolving skills, with the ability to interpret customer data and market trends.
  • Experience in customer activations and ideation abilities to handle outsourced partners
  • Advanced communication, presentation, and stakeholder management skills.
  • Familiarity with the real estate sector/home sector and its customer service challenges and opportunities.

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