System Administrator 3-it

2 weeks ago

Bengaluru, Karnataka, India Oracle Full time
Extensive experience in ORACLE WebLogic Server administration in 24x7 Production environments

  • Excellent working knowledge in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments
  • Cluster configuration for achieving load balancing and failover mechanism
  • JDBC connection pool and multidata source configured with Oracle DBA and other RDBMS
  • Deploying the JAR, WAR, EAR files in standalone and clustered environments
  • Node Manager Configuration remote managed server start and stop
  • Extensive knowledge Configuring WebLogic server instances into WebLogic clusters for high availability
  • Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation
  • Configuring Web Logic Plugins in Oracle HTTP server and configuring load balancing and failover solutions
  • Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
  • Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling and directly resolving escalations
  • Build and maintain excellent relationships with customers and achieve the high customer satisfaction
  • Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore customer availability or assist with implementations
  • Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
  • Address support requests that are escalated to our team from other parts of the company
  • Document customer issues and other relevant details as part of the support your provide
  • Continually improve skills through work experience and training
  • Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements

Qualifications:

  • Bachelor's or Master's degree in Computer Science, MIS, or another technical field or equivalent work experience
  • Experience implementing or supporting the operations of Oracle Retail products onpremise or in the cloud
  • Customer focus with a passion for delighting customers
  • Proven ability to quickly learn new technical domains and then train others
  • Excellent verbal, written communication, and interpersonal skills
  • Detailoriented and capable of working on multiple problems at once
  • Flexible to work in rotational shifts including weekends and ready to accept Oncall responsibility for Weekends/Public holidays.

Good To Have:
Basic understanding of Cloud (Any)
Basic understanding of SQL and databases is a plus
Basic understanding of ITIL Framework (should have working experience in Change management, Incident management)
Technology Certifications are a plus; OCA/OCP.

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