Agm/gm

1 week ago


Gurgaon, Haryana, India Morpheus Human Consulting Full time

Reference Code:

  • Job Title:
**AGM/GM - Customer Care

  • Aviation
Industry - Gurgaon**- Category:
  • Aviation
  • Job Description:
  • Job Title:
AGM/GM - Customer Care

  • Aviation
Industry - GurgaonJob Responsibility- To monitor & supervise the customer service team & ensure all complaints are resolved in
Turnaround times defined

  • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround
time defined

  • Bringing Escalations to senior management timely
  • Improve customer service at training centres by monitoring & also physically auditing the centre.
  • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
  • Prepares customer care performance reports as defined from time to time.
  • Deal with irate customers tactfully & in a polite manner
  • Communicating with customers on e mail, phone & in person
  • Key Skills:
  • Key Skills:
  • MS Office
  • Analytical
  • Target Industry: Service Industry/ Telecom/ Health Insurance/Hospitality & Banking
  • Gender: Open
  • Experience: 14 years 18 Years
  • Age: 35 years 48 Years
  • Working Days : 6 days (10am to 7pm)
  • Qualification: BA / B Com / BSC/MBA
  • Notice Period: Immediate to 30 days
  • Reporting to : DirectorAbout Morpheus Consulting:
  • Recruitment is a people-focused business
  • our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.
  • Location:
  • Required Experience:
yrs

  • Positions:
  • 1

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