Operations Specialist

1 week ago

Bengaluru, Karnataka, India Procore Technologies Full time
Job Description

We're searching for an Operations Specialist to become part of the Procore team. In this exciting opportunity, you'll ensure everyone has the necessary information by taking responsibility for the ongoing governance of a knowledge base system, including its overall health and best practices. Your role involves making crucial decisions regarding information architecture, technology, and the general structure and usage of our knowledge base system.

As an Operations Specialist, you'll collaborate with key stakeholders throughout the company to create, review, and upkeep high-quality content for Product and Technology. You will establish guidelines for what information is collected and by whom, how it integrates with the remaining tech stack, and ways to prevent it from becoming outdated. Utilize your expertise in content management, information architecture, and strategic planning to ensure uniformity on a global level and align the content strategy with the company's vision. Your involvement will be pivotal in shaping a successful and efficient knowledge base, directly impacting employees on a day-to-day basis.

This role will be reporting to our Manager, P&T Portfolio and will be situated in our Bangalore office. We're seeking an immediate addition to our team.

What you'll be responsible for:

  • Establish the HR knowledge management strategy for our knowledge base, maintaining high-quality, current, and easily searchable content for audiences with varying skill levels
  • Formulate and implement a knowledge management philosophy
  • Promote a culture of knowledge-sharing and collaborative workflow among different departments and project teams
  • Ensure stakeholders are well-versed in the knowledge management processes and that the correct information reaches the appropriate individuals
  • Utilize analytics to assess business impact, monitor usage, determine the effectiveness of the knowledge base content, and present findings/recommendations to stakeholders
  • Lead, guide, and nurture a team of writers from each department to adhere to established guidelines and execute effective information dissemination
  • Define writing standards based on knowledge base best practices and develop the team to ensure they meet or exceed these standards
  • Collaborate efficiently across the organization with stakeholders, change management, service teams, trainers, curriculum developers, and subject matter experts to create and support new and existing processes

What we're seeking:

  • Bachelor's degree in Human Resources, Information Systems, Business, or a related field
  • 2+ years of experience working with systems like Airtable, GitHub, Workday, Smart Recruiter, and Visier
  • Ability to manage multiple projects and priorities
  • Excellent business writing and verbal communication/presentation skills
  • Exceptional interpersonal skills and strong analytical and problemsolving abilities
  • Effective relationship-building skills to gain the trust of business partners and leaders
Additional Information

Perks & Benefits

At Procore, we value our employees and offer a comprehensive range of benefits and perks to support your growth and development. From generous paid time off and healthcare coverage to career advancement and development initiatives, explore more about what we provide and how we empower you to excel.

About Us

Procore Technologies is developing the software that constructs the world. We supply cloud-based construction management software that enhances the efficiency of building skyscrapers, hospitals, retail centers, airports, residential areas, and more. At Procore, we've dedicated ourselves to establishing and preserving a culture that encourages you to take ownership of your work and provides encouragement and resources to experiment with fresh ideas. Visit our profile on Glassdoor to read what others have to say about working at Procore.

We are an equal-opportunity employer and embrace individuals from all backgrounds. We thrive in a diverse, lively, and inclusive setting. We have a zero-tolerance policy towards discrimination against employees based on age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other protected classification by law.

If you're interested in staying connected and being the first to learn about new opportunities at Procore, join our Talent Community.

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