Business Process Expertise Manager
2 weeks ago
At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you're looking for a challenge and meaningful role, you're in the right place.
About you and this role
Dow's Integrated Supply Chain (ISC) Improve & Scale Digital Solutions team delivers value to the company, our businesses, our customers, and our employees by defining, enabling, and supporting processes and system capability needed by our businesses. We are looking for a Business Process Expertise Manager, aligned with the ISC Improve & Scale Digital Solutions team located in Mumbai, India. In this role, you will execute against strategy and collaborate with global and regional peers to deliver optimal solutions that our supply chain operations will utilize to run our business. You will collect and understand work process and system requirements from our stakeholders to define and deliver solutions in alignment with our design principles. As a subject matter expert, you will be responsible for providing deep functional and user expertise for work processes, systems (including SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, etc.), technologies, applications, and other products aligned with and/or utilized by Customer Service, Business Planning, Logistics, and Site Logistics. You will be responsible for ensuring adherence to compliance and regulatory requirements. Additionally, you will leverage best practices for adult learning to create and develop content as well as occasionally deliver training to various stakeholders. You will provide everyday support to our run-the-business operations, with a continuous improvement mindset to further enhance our strategic solutions and drive business results for Dow. You will work under the functional guidance of Global Business Process Leaders and leverage expertise to mentor and coach team members including Business Process Specialists. You will collaborate with Business Process Teams both within and outside of ISC and have a close connection with counterparts within the Information Systems organization.
Responsibilities
As part of a Business Process Capability team, accountable to possess in-depth understanding and knowledge of the work process, systems, technologies, applications, data and metrics Guide the Business Process Capability team in resolving issues, explaining functionality, gathering work process requirements, and insuring work process knowledge transfer Interfaces with peer organizations representing adjacent processes in support of corporate initiatives and projects which may include requirements gathering, evaluation, testing set up and execution, data migration and quality, and implementation Create, develop and occasionally deliver training, facilitate mentoring, knowledge transfer and coaching across various levels of support model Monitors consistency and performance between promised and delivered value to our customers Identifies gaps in global capabilities driven from external best practices and new emerging technologiesQualifications
Minimum of 5 years of experience required in Supply Chain, Customer Service or improves roles Bachelor ́s DegreePreferred Skills
Digital mindset Disciplined and strong process, system and project management skillsAdditional notes
To support global operations, ability to support alternate time zones required (North America, EMEAI, LAA and APAC) Relocation support is not provided for this roleBenefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. Become a Dow shareholder through various employee stock programs. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Global Paid Time Off (PTO) policies:Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group's (ERG) participation.Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.
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