Ciso

1 week ago

Faridabad, Haryana, India NovelVox Full time

NovelVox being a Cisco Preferred Solution Partner is a leading
software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
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5 Global offices in the US, UK, India, Saudi Arabia, and UAE
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140+ team of strong software development professionals
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300+ Active deployments for customers in
20+ countries, including LinkedIn, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.

  • Serving
    5+ Fortune 500 Companies:

  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc. to optimize contact center performance end to end.

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary

Job Description-

  • Act as the SPOC for all security related matters for the cloud and all Novelvox Customers
  • Performing Information Security Risk and gap Assessment from both cloud and on premise perspective.
  • Maintaining/Improving Organizational Level Security Risk Register and other ISMS policy/processes.
  • Drafting account and Org Level Information security policies, standards, procedures and guidelines.
  • Management and oversight of global certification (ISO 27001, SOC1/SOC2, Fedramp, Hippa, GDPR etc.) for both cloud and on prem deployment and on the org level
  • Coordinating and engaging with VA/PT team, Incident Management team, Logging and Monitoring team etc. for details regarding security assessments.
  • Responding to RFI/RFPs and client audit questionnaires on the information security side and attend customer and prospect calls for any kind of security aspects.

Job Summary:

  • Faridabad Location
  • Full Time Job type
years Experience

  • 1 Openings

Contact:

, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station _

  • Faridabad, Haryana _
- _

  • Phone: _
_

  • Ciso

    2 months ago

    Faridabad, India NovelVox Full time

    **NovelVox** being a Cisco Preferred Solution Partner is a leading **software product company** operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity. **Quick Facts** - Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect...