Supervisor, Training
7 days ago
Training & Quality
Location
- Bangalore, India***Job Title:Supervisor, Training
Job Description:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.
We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
- Creating, improving and maintaining content to achieve our business goals and reducing the learning curve. Responsible for any content reengineering requirements through industry best practices.
- Create, develop and edit content for various training related activities
- Create eLearning and gamification courses to enhance existing content for better engagement & reduced learning curve of learners
- Manage New Hire training end to end.
- Bridge gaps in product, process, language, comprehension and cultural aspects of all LoBs
- Work closely with Ops and Quality team design action plans to plug areas of opportunity
- Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement)
- Responsible for managing retention during training
- Manage/create process SOPs and training refreshers
- Manage training MIS for classes and other related training work
- Should be able to contribute to process improvements and innovation in the training function
- Shall be responsible for all risk management & compliance activities as applicable to this role
- Formulate timely reports and documentation to track progress
- Identify the training requirements to meet the quality standards
Key Skills and knowledge:
- Effective People Management skills to be able to drive teams across LOBs and/or Geographies
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees and to provide leadership, direction and motivation to build high performing teams
- Analytical and Quantitative skills with excellent data handling / data interpretation skills
- Excellent oral and written Communication skills to manage client and leadership communication
- Familiarity with traditional and modern training methods (mentoring, coaching, onthejob or in classroom training, elearning, workshops, simulations etc)
- Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
- High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
- Detail oriented, Strong organizational skills and Presentation skills
- Proficient in MS Office
- Flexible to work in 24X7 environment (night shifts and weekends basis scope)
- Total Experience of 8 Yrs. (Relevant Experience of 4 Yrs.)
- Experience in Content Moderation shall be an added advantage.
Educational qualification:
Graduate in any discipline
Disclaimer:
Location:
IND Bangalore - Millenium Towers - MT1
Language Requirements:
Time Type:
Full time
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