Supervisor, Training

7 days ago


Bengaluru, Karnataka, India Webhelp Full time

Training & Quality

Location

  • Bangalore, India***Job Title:Supervisor, Training

Job Description:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.


Role and key responsibilities:

  • Creating, improving and maintaining content to achieve our business goals and reducing the learning curve. Responsible for any content reengineering requirements through industry best practices.
  • Create, develop and edit content for various training related activities
  • Create eLearning and gamification courses to enhance existing content for better engagement & reduced learning curve of learners
  • Manage New Hire training end to end.
  • Bridge gaps in product, process, language, comprehension and cultural aspects of all LoBs
  • Work closely with Ops and Quality team design action plans to plug areas of opportunity
  • Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement)
  • Responsible for managing retention during training
  • Manage/create process SOPs and training refreshers
  • Manage training MIS for classes and other related training work
  • Should be able to contribute to process improvements and innovation in the training function
  • Shall be responsible for all risk management & compliance activities as applicable to this role
  • Formulate timely reports and documentation to track progress
  • Identify the training requirements to meet the quality standards

Key Skills and knowledge:

  • Effective People Management skills to be able to drive teams across LOBs and/or Geographies
  • Ability to drive initiatives to closure
  • Ability to deal with all levels of employees and to provide leadership, direction and motivation to build high performing teams
  • Analytical and Quantitative skills with excellent data handling / data interpretation skills
  • Excellent oral and written Communication skills to manage client and leadership communication
  • Familiarity with traditional and modern training methods (mentoring, coaching, onthejob or in classroom training, elearning, workshops, simulations etc)
  • Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
  • High level of maturity to handle people including but not limited to client, stake holders, peers etc.
  • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
  • Detail oriented, Strong organizational skills and Presentation skills
  • Proficient in MS Office
  • Flexible to work in 24X7 environment (night shifts and weekends basis scope)
  • Total Experience of 8 Yrs. (Relevant Experience of 4 Yrs.)
  • Experience in Content Moderation shall be an added advantage.

Educational qualification:
Graduate in any discipline

Disclaimer:

Location:

IND Bangalore - Millenium Towers - MT1

Language Requirements:

Time Type:
Full time

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