Salesforce Administrator

1 week ago

Mumbai, Maharashtra, India Apollo Global Management, Inc. Full time

Position Overview

ABOUT APOLLO

Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.

OUR PURPOSE AND CORE VALUES

Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:

The leading provider of retirement income solutions to institutions, companies, and individuals.

The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.

A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference.

We are building a unique firm of extraordinary colleagues who:

Outperform expectations

Challenge Convention

Champion Opportunity

Lead responsibly

Drive collaboration

As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.

OUR BENEFITS

Apollo relies on its people to keep it a leader in alternative investment management, and the firm's benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.

POSITION OVERVIEW:

The opportunity is for an open position in the Digital, Data & Enablement (DDE) Team within the Client and Product Solutions (CPS) organization at Apollo. This role presents a chance to be a part of an entrepreneurial and nimble team within an established firm that is on a multi-year journey to unlock the full potential of distribution enablement tools to strengthen and grow the business. In this role, the Analyst will work closely with the Sales Enablement technical team and CPS Sales Enablement Product Owners, to support Salesforce initiatives where appropriate and act as the subject matter expert in all things relating to Salesforce. In addition, the individual will be advising on Salesforce administration best practices and create operational documentation to further mature our Distribution Platform.

PRIMARY RESPONSIBILITIES:

Salesforce Configuration and Customization: Customize and configure Salesforce to meet the specific needs of the business, including fields, page layouts, and workflows.Work closely with Sales Enablement team members to understand requirements and action them in Salesforce. Data Management and Integration: Oversee data management activities, including data imports, data cleansing, and data deduplication, to ensure the accuracy and integrity of data within Salesforce.Collaborate with Sales Enablement and Distribution Intelligence teams to implement data integrations between Salesforce and other relevant systems. User Support and Training: Provide first-level user support, address user inquiries, and troubleshoot issues related to Salesforce usage.Conduct training sessions and support in the creation of user documentation to empower users with Salesforce best practices and functionalities. Salesforce Security and Compliance: Administer user access and permissions to ensure data security and compliance. Salesforce Reporting and Dashboards: Create and maintain custom reports and dashboards to provide insights to Sales Enablement team and aid in decision-making processes.Analyze data trends and patterns to help improve the Salesforce experience for users. Salesforce Maintenance and Upgrades: Perform regular system maintenance tasks, such as reviewing system updates and conducting system testing to ensure optimal performance.Assist in evaluating and implementing new Salesforce features and functionalities.

Qualifications & Experience

QUALIFICATION AND EXPERIENCE:

Education: Bachelor's degree in Finance, Business, Information Technology, or a related field. Experience: Minimum of 3 years of experience as a Salesforce Administrator in the financial services industry, preferably in Asset Management. Salesforce Expertise: In-depth knowledge of Salesforce configuration, customization, and data management best practices. Hands-on experience in implementing and maintaining Salesforce workflows, process automation, and security settings. Data Management Skills: Familiarity with data management principles, data governance, and data quality management. Experience with data classification and data lifecycle concepts. Technical Proficiency: Proficient in Salesforce administration tools and features. Experience in data integration between Salesforce and other systems is a plus. Analytical Thinking: Ability to analyze business requirements and action them into Salesforce. Proficiency in generating meaningful reports and dashboards. Communication Skills: Strong interpersonal and communication skills to collaborate with stakeholders. Ability to communicate technical information to non-technical users effectively. Problem-Solving: Proactive in identifying and resolving Salesforce-related issues. Ability to propose and implement process improvements. Adaptability: Ability to adapt to changing business needs and priorities. Willingness to learn and keep up-to-date with Salesforce advancements and industry trends. Financial Services Knowledge: Understanding of asset management processes, products, and investment management concepts is a plus

Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo.

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