Solution Architect- Servicemax

2 weeks ago

Bengaluru Bangalore Mumbai Navi Mumbai, India Birlasoft Limited Full time
Servicemax Solution Architect Job Description - OffshoreÂ

  • 12+ years of experience a professional Services Technical Architect will be responsible for defining business requirements, solution architecture, and assisting with organizing the implementation. The Technical Architect may also act as a Subject Matter Expert providing customization, development, and integration support for ServiceMax Projects. Requires a driven individual who has worked as Solution Architect, Technical Lead, or Senior Developer.
  • Deliver full lifecycle ServiceMax implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) while being ready to roll-up your sleeves and be hands on when necessary.
  • Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client's business needs
  • Support clients with Integrations using common middleware tools and standard SFDC components
  • Support clients and internal consultants with master data management best practices
  • Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
  • Translate complex technical issues into terms that can be understood by business users and Executive Sponsor
  • Balance and prioritize multiple concurrent projects with minimal input from management
  • Estimate technical project components taking client infrastructure and project methodology into account
  • Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product
  • Integration experience with components including but not limited to API's, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders
  • Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica
  • Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements
  • Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions.
  • In Depth understanding of all business scenarios achievable from out of the box Salesforce Service Cloud.
  • Must have experience & technical understanding (data model & processes) on ServiceMax implementation.
  • Must have experience with Salesforce Classic to Lightning migration.
  • Must have understanding on the CTI integration between Genesys and Salesforce.
  • Well versed with Salesforce security Model. (Specially role-based sharing model)
  • Must have SFDC Certified Developer (Platform Developer I & PD2) and Salesforce Administrator Certified
  • Exposure to Salesforce Data Masking scenarios
  • Strong LWC development skills.
  • At least 6 years' experience developing Salesforce customizations (Apex/VF), integrations, and developing and implementing data migrations.
  • A minimum of 4 years' experience of creating the technical architecture for complex Salesforce implementations
  • A demonstrated ability in technology implementation for full life cycle enterprise software projects (5 years, minimum)
  • Exposure in Global Design templates for large scale enterprises with multiple business units
  • Advanced knowledge and experience of implementing Lightning Components
  • Expert knowledge around configuration, integration, and customization (Apex, Triggers, Batch Apex, SOQL, SOSL, consuming and providing REST/SOAP API, WSDL, Migration Tool)
  • Experience working in Visual Studio Code, GitLab for code repository.
  • Declarative customization including the creation of Custom objects, Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
  • To understand the full extent of the solution, integration components and how they fit into the Salesforce architecture.
  • Develop strategies to solve complex technical challenges.
  • Lead the technical delivery of Salesforce implementations.
  • Coach and mentor junior technical team members.
  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.
  • Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives and innovate ways to meet mission goals successfully.
  • Interact directly with clients, managers and end-users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
  • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
  • Oversee and govern the implementation along with the team of developers.
  • List & review the list of Standard Objects which are currently used by the customer, ensure the availability of these objects in Lightning & plan the next steps accordingly
  • Developing troubleshooting programs and supervising system modifications.
Personal Characteristics

  • A natural leader who can guide a team designing and building apps on the Salesforce platform.
  • A strong communicator who facilitates team collaboration and combined team effort
  • Ability to simplify concepts, processes, and information.
  • Strong relationship management skills and able to both manage and balance stakeholder expectations.
  • Strong analytic and problem-solving skills
  • Strong technical skills within complex enterprise architecture
  • Excellent organizational skills with proactive approach to workloads

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