Senior Process Expert

2 weeks ago

Navi Mumbai, Maharashtra, India Maersk Full time
Supports the sales team to manage and grow assigned accounts in line
with the organizational strategy, goals, policies and processes. Looking for proficiency in ChatGPT or any AI with outstanding communication abilities.

Key Responsibilities:

Respond to customer RFI/RFPs Create other stand-alone documents/responses describing organizational capabilities, products & services, footprints, financial strengths, etc. Business Performance – contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive. Ensure the process has strong controls Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate. Collaborate and coordinate with internal contributors and Subject Matter Experts (SME) to ensure responses/answers are complete, accurate and maximizes Maersk's chances of moving into next round/win Work closely with cross-functional teams to improve response quality, add more responses to existing database Provide effective and structured communication of status and progress of RFI/RFP to Sales or other internal stakeholders Maintain a repository of RFI/RFP responses, collaterals or other documents as required Manage & update the RFI Database periodically and on ad-hoc bases, as required Ensure Standard Operating Procedures (SOP) and SLA's are maintained for all processes handled. Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies. Ensure that all major risks are identified, documented and appropriately dealt with. Actively participate in relevant business contingency testing. Support other GSC's during contingency procedures.

People Management

Proven track record in collaboration with diverse teams Hands on stakeholder management and people processes

Preferred Skills

Graduate, ideally Finance and Accounting, Operations & Supply Chain, Marketing 3-5 years of Experience in Tender contracting processes (Must Have) Excellent communication skills, with Good command over written & spoken English (Must Have) High-level supply chain understanding including analytics Track record for successful performance Strategic influencing and stakeholder management and Project Management capabilities Capacity to handle change, stay open to different ideas and support for positive change Understand work in an agile manner, High analytical / problem-solving skills Strong Process and people leadership skills A strong continuous improvement mindset, Self-motivated, independent starter who is also a good team player

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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