Current jobs related to Customer Support Team Lead - Ibrahim Bagh Lines - Infinity Learn

  • Senior Team Lead

    2 weeks ago

    Ibrahim Bagh Lines, India FactSet Full time

    Dear All, Greetings from FactSet!We are seeking a Senior Team Lead with expertise in the Fixed Income Securities/Derivatives domain to join our Portfolio Services team. This role involves managing our integrated suite ensuring consistent, accurate, and timely processing of portfolio and security-level data.Key Responsibilities: Develop expertise in FactSet...

  • Customer Support

    2 weeks ago

    Ibrahim Bagh Lines, India Genpact Full time

    Hi Applicant,We are scouting for Customer support role for Hyderabad Location.Job DescriptionRoles and Responsibilities Respond to customer queries and customer's concern Making outbound calls to Customers and Employers Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and...

  • Customer Support

    1 week ago

    Ibrahim Bagh Lines, India Genpact Full time

    Hi Applicant,We are scouting for Customer support role for Hyderabad Location.Job DescriptionRoles and Responsibilities- Respond to customer queries and customer's concern- Making outbound calls to Customers and Employers- Provide support for data collection to enable Recovery of the account for end user.- Maintain a deep understanding of client process...

  • Customer Support

    1 week ago

    Ibrahim Bagh Lines, India Genpact Full time

    Hi Applicant,We are scouting for Customer support role for Hyderabad Location.Job DescriptionRoles and Responsibilities-Respond to customer queries and customer's concern-Making outbound calls to Customers and Employers-Provide support for data collection to enable Recovery of the account for end user.-Maintain a deep understanding of client process and...

  • Team Lead

    2 weeks ago

    Ibrahim Bagh Lines, India Eruvaka Technologies Full time

    Are you passionate about writing code? Guiding Team? Code Reviews? Holding Leadership competencies? then here we have the great opportunity.Job RoleWe are looking for a Lead engineer to develop and maintain our cloud solutions for Aquaculture. Eruvaka cloud platform includes IoT device management, Data Visualization, Data Analysis and Machine...

  • Sap Ps

    1 week ago

    Ibrahim Bagh Lines, India The Hackett Group Inc. Full time

    Job Description The Team Lead/ Manager is responsible for the analysis, design, configuration & support of the SAP PS area to meet the business needs of the company. Working closely with our customers to deliver, maintain and troubleshoot and enhance SAP functionality, the PS Team Lead/ Manager adds value to the SAP CoE through their knowledge of the PS...

  • Customer Support Specialist

    5 days ago

    Ibrahim Bagh Lines, India Genpact Full time

    Hi Applicant, We are scouting for Customer Support Executive for Hyderabad location. Job Description - Responsibilities- Respond to customer queries and customer's concern- Making outbound calls to Customers and Employers- Provide support for data collection to enable Recovery of the account for end user.- Maintain a deep understanding of client process...

  • Customer Support Specialist

    1 week ago

    Ibrahim Bagh Lines, India Genpact Full time

    Hi Applicant, We are scouting for Customer Support Executive for Hyderabad location. Job Description - Responsibilities-Respond to customer queries and customer's concern-Making outbound calls to Customers and Employers-Provide support for data collection to enable Recovery of the account for end user.-Maintain a deep understanding of client process and...

  • Customer Support Intern

    2 weeks ago

    Ibrahim Bagh Lines, India SmartWinnr Full time

    Job Summary:The product support intern will engage with our existing and new customers to ensure the successful implementation of SmartWinnr. You will have the chance to interact with customers globally and gain valuable exposure to various regions, including the USA, UK, Europe, Japan, China, Singapore, and India.Responsibilitiesinclude but are not limited...

  • Customer Support Specialist

    1 week ago

    Ibrahim Bagh Lines, India Genpact Full time

    Job Description Responsibilities- Respond to customer queries and customer's concern- Making outbound calls to Customers and Employers- Provide support for data collection to enable Recovery of the account for end user.- Maintain a deep understanding of client process and policies- Reproduce customer issues and bring up product bugs- Provide excellent...

  • Lead Support Executive

    3 weeks ago

    Ibrahim Bagh Lines, India MARGADARSI CHIT FUND PRIVATE LIMITED Full time

    Responsibilities Memorize scripts for products and services, and refer to them during calls.Build positive relationships towards service, ensuring that all queries, and confirmations are handled appropriately.Identify opportunities for more sales and revenue of the company’s available chit products at the branch level, and seize opportunities to upsell...

  • Customer Support Specialist

    1 week ago

    Ibrahim Bagh Lines, India Genpact Full time

    Job Description Responsibilities-Respond to customer queries and customer's concern-Making outbound calls to Customers and Employers-Provide support for data collection to enable Recovery of the account for end user.-Maintain a deep understanding of client process and policies-Reproduce customer issues and bring up product bugs-Provide excellent customer...

  • Candidate Engagement

    2 weeks ago

    Ibrahim Bagh Lines, India Randstad USA Full time

    Job Description:ObjectiveThe primary objective of the Candidate Engagement Lead is to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures. This is achieved by: Description● Handle,...

  • Customer Support Executive

    7 days ago

    Ibrahim Bagh Lines, India Genpact Full time

    Hi Applicant,We are scouting for Customer Support Executive for Hyderabad location in RanchiJob Description -Responsibilities- Respond to customer queries and customer's concern- Making outbound calls to Customers and Employers- Provide support for data collection to enable Recovery of the account for end user.- Maintain a deep understanding of client...

  • Customer Support Executive

    7 days ago

    Ibrahim Bagh Lines, India Genpact Full time

    Hi Applicant,We are scouting for Customer Support Executive for Hyderabad location in RanchiJob Description -Responsibilities-Respond to customer queries and customer's concern-Making outbound calls to Customers and Employers-Provide support for data collection to enable Recovery of the account for end user.-Maintain a deep understanding of client process...

  • Team Lead

    2 weeks ago

    Ibrahim Bagh Lines, India Rrootshell Technologiiss Pvt Ltd Full time

    #Dear Associates,#Hope you are doing well & Safe!#Greetings from Rrootshell#We are HIRING & URGENT Requirement for #Team Lead US IT Recruitment#This is for FULL TIME role & Shift Timings: IST (9 PM to 6 AM)#Work Location: Hyderabad, Work From Office US Shift (Night)Job Description:Looking for minimum 8-12 years of experience into US IT Recruitment.Strong...

  • Pbmi Team Leader

    1 week ago

    Ibrahim Bagh Lines, India Flutter Entertainment Full time

    Role Summary- The PBMI Team Leader will be responsible for the day-to-day management of a team of PBMI Analysts.- Lead by example, undertaking the operational PBMI duties, to set the standards, drive the ramp-up and stabilisation of the newly formed FEI PBMI team.- Support the PBMI Manager in recruiting, setting objectives, training and performance...

  • Pbmi Team Leader

    1 week ago

    Ibrahim Bagh Lines, India Flutter Entertainment Full time

    Role Summary-The PBMI Team Leader will be responsible for the day-to-day management of a team of PBMI Analysts.-Lead by example, undertaking the operational PBMI duties, to set the standards, drive the ramp-up and stabilisation of the newly formed FEI PBMI team.-Support the PBMI Manager in recruiting, setting objectives, training and performance managing the...

  • Lead Dotnet Developer

    3 weeks ago

    Ibrahim Bagh Lines, India AmplifAI Full time

    Technical Lead IndiaJob DescriptionTechnical lead who will be responsible for development, managing team(s), monitoring the tasks / sprint. They will also work with BA Persons to gather the new requirements and change request. They will help solve application issues and helping developers when they are stuck.ResponsibilitiesDesign and develop application...

  • Lead Dotnet Developer

    1 week ago

    Ibrahim Bagh Lines, India AmplifAI Full time

    Technical Lead - IndiaJob DescriptionTechnical lead who will be responsible for development, managing team(s), monitoring the tasks / sprint. They will also work with BA Persons to gather the new requirements and change request. They will help solve application issues and helping developers when they are stuck.ResponsibilitiesDesign and develop application...

Customer Support Team Lead

3 months ago

Ibrahim Bagh Lines, India Infinity Learn Full time

Customer Support Team Lead at [Company Name]

We are looking for a dedicated and skilled Customer Support Team Lead to become a part of our expanding team.

Responsibilities:

  • Lead and inspire a group of customer support representatives, encouraging a cooperative and high-achieving atmosphere.
  • Handle the customer support queue, organizing inquiries and assuring prompt resolution.
  • Deliver outstanding customer service through multiple channels (phone, email, chat) by addressing complex issues, solving problems, and escalating critical situations when necessary.
  • Create and execute strategies to enhance customer satisfaction metrics (e.g., CSAT scores, resolution times).
  • Guide and support team members, offering continuous training and growth opportunities.
  • Monitor team performance, recognize areas for enhancement, and apply necessary corrections.
  • Work together with other departments (e.g., product development, engineering) to guarantee effective handling of customer requirements.
  • Stay informed about our EdTech products and services, industry trends, and top practices in customer support.

Qualifications:

  • Bachelor's degree in a related field (e.g., education, communication, business) or similar experience.
  • Minimum of 5 years in a customer service leadership role, preferably in the Ed-Tech Industry.
  • Proven track record of leading and motivating top-performing teams.
  • Demonstrated ability to efficiently and effectively resolve complex customer problems.
  • Excellent communication, interpersonal, and issue-solving proficiencies.
  • Strong analytical and reporting aptitudes.
  • Proficiency in customer relationship management (CRM) software and other pertinent tools (e.g., ticketing systems).
  • A keen interest in educational technology and a dedication to providing exceptional customer service.