Analytics Consultant

2 weeks ago

Bengaluru, Karnataka, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking an Analytics Consultant to support Credit Cards Marketing Insights team with analysis and reporting of Primary Research & survey data across Wells Fargo Credit Card businesses.

In this role, you will:
  • Works individually or with a team on project deliverables
  • Run survey data cross-tabs using available tools - SPSS, SAS and any cross-tabbing tool (preferably Research Q)
  • Run analyses on survey/behavior data, including regressions, text analytics and other multi-variate techniques like cluster, random forest etc. using Python, SAS, SPSS etc.
  • Draw insights on analyzed data and present the same in PowerPoint or any other equivalent reporting tool with a compelling storyline and in a visually appealing manner
  • Evaluate, recommend, and implement strategies for developing and utilizing technical and analytic resources, to enable initiatives and projects that predict, improve, support, and measure business success
  • Manage and prioritize multiple projects and maintain necessary processes, controls, and procedures to ensure data accuracy and integrity
  • Working with the team to create market research reports to display strong story-boarding skills, especially focused on Market Research, Customer Experience, Loyalty and NPS research
  • Exhibit industry expertise by attending knowledge sessions, database trainings and seminars
  • Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners
Required Qualifications:
  • Bachelor's Degree / Master's Degree.
  • 4+ years in primary market research and/or consulting analyzing customer survey/behavior data.
  • Able to deliver high quality work and value adds
  • Must have sound knowledge of marketing data analysis, and its synthesis with non-survey data to generate meaningful insights
  • Strong experience in running and analyzing survey data and creating banner plans, using SPSS or any similar tool
  • Knowledge of visualization & documentation tools - MS PowerPoint, MS Word. Knowledge of MS PowerBI, Tableau desirable
  • Strong communication and writing skills with high proficiency in grammar and articulation of insights. Strong interpersonal skills
  • Excellent execution ability, detail-oriented, well-organized, committed, and results orientated
Desired Qualifications:
  • Sound knowledge of marketing frameworks
  • Working knowledge of SAS, Python and exposure to analyzing unstructured data (customer transactional data, complaints etc.) and integrate it with structured data
  • Text Analytics using R or Python or SPSS Modeler
  • Exposure to the Financial Services (Banking) sector
Posting End Date:
28 May 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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